Client Partner

time left to apply End Date: January 31, 2025 (9 days left to apply)

job requisition id JR174

Job Posting Title

Client Partner

Salary Band

£45,624 - £68,436

Grade:

MP1

Job Description

About the Role

As a Client Partner, you will serve as a primary point of contact for our Clients, assisting them to provide effective oversight of the service delivered. The Client Partnerships team are a catalyst for growth, engaging with clients to overcome challenges, creating value whilst fostering loyalty and advocacy.

You will have responsibility for managing client/supplier contractual obligations and facilitating regular contractual governance with stakeholders, whilst representing your clients’ perspective within our business, overseeing change delivery and constructively championing client’s priorities.

You will develop an effective strategy for engaging with stakeholders, conducting stakeholder analysis and planning to ensure effective and meaningful communication with clients.

You will manage the day-to-day relationship between Newcastle Strategic Solutions and a portfolio of our Partnerships. You will proactively strengthen and grow relationships with clients, identifying opportunities to create value and delighting our clients with the service we provide. Your clients’ perspectives and insight will allow you to identify and inform priorities for service development, including new products and feature enhancements. You will drive adoption of these enhancements for clients when they become available.

In terms of value, you will create a deep understanding of Client Success and collaborate with your Clients to understand and align to their strategic priorities, agreeing metrics and tracking progress. These metrics will inform the implementation and management of Client success plans, enabling a deep understanding of the client's strategy, ambitions, and needs.

About You

We are looking for a confident and capable communicator with the ability to engage effectively with stakeholders at all levels across the organisation, whilst being able to challenge constructively and assertively when required. Account management, Client relationship management and/or Success Management in a complex managed service and corporate environment is essential, along with resilience and effective time and task management skills.

As an experienced manager of Client relationships, you will be forward-looking, with a track record of developing accounts through effective account planning and stakeholder engagement. You will be experienced in growing accounts through success planning, offering products and services that align to the clients' strategy to achieve personal KPIs linked to business growth. You will already be a valuable team leader, who proactively uses initiative when faced with challenges. While knowledge of banking systems and platforms is desirable, alongside retail banking or more specifically, Savings Accounts, we can upskill you and share with you our vast industry knowledge.

This is an excellent opportunity for a relationship-focused, account or client relationship manager to drive change and delivery in a dynamic and growing environment.

About Us

Newcastle Strategic Solutions is the UK’s leading savings management platform and one of the North East’s most established and successful FinTechs! We provide savings management and technology services for new challenger banks and established providers across the UK. Our work has earned us an enviable reputation in the market as the best at what we do.

As an inclusive employer and member-owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return?

As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

• Hybrid working – typically 3 days’ homeworking and 2 days’ office based
• A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions around how and when people work including part-time hours
• 30 days holiday each year plus bank holidays
• Bonus Scheme (paid annually) - On target 10%, up to 15% depending on performance
• Colleague mortgage scheme and access to our financial advisors
• Private medical insurance
• Pension scheme (up to 9% employers’ contribution)
• Life assurance (4x salary) and income protection
• Access to a range of wellbeing benefits, including Medicash scheme
• Electric car salary sacrifice scheme
• Cycle to Work scheme
• Above statutory family leave entitlement - 3 months full pay, 3 months half pay regardless of gender or route to parenthood
• An extra day’s holiday for your birthday
• The option to buy and sell holidays
• Two paid volunteering days each year
• A broad range of learning and development opportunities
• Access to a range of high street and online discounts
• Free onsite gym at Cobalt and access to a range of discounted/subsidised gym memberships nationwide
• A wide range of recognition initiatives to recognise and reward great performance

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible; if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you. You can contact your Recruiter for this vacancy at kate.wilkinson@newcastle.co.uk

Company:

Newcastle Strategic Solutions Limited

Why work here?

People are the focus of absolutely everything we do. We believe in people; we care deeply about their hopes, their dreams, and their wellbeing. And that applies equally to our customers, our communities, and our colleagues – which means you, if you choose to work here. It’s important to us that you know if you join us, we will welcome you, respect you, encourage you, and help you to achieve your goals.