Customer Service Representative-Remote (Bilingual: French / English)

Employer Industry: Customer Service

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Paid training and lucrative employee referral bonus opportunities
3. Comprehensive benefits package including medical, dental, and vision insurance, as well as a registered retirement savings plan
4. Real potential for career advancement, with approximately 80% of managers promoted from within
5. Supportive and inclusive work culture that celebrates diversity, equity, and community engagement
6. Flexible work-from-home arrangement allowing you to work in a distraction-free environment

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain broad knowledge of client products and/or services, such as smartphones, tablets, and computers
5. Deliver exceptional customer experiences with a friendly demeanor

What is Required (Qualifications):

1. Must speak both French and English fluently
2. Minimum of 1 year of customer service experience
3. High school diploma or GED required; an associate degree, bachelor's degree, or tech certification preferred
4. Strong computer navigation skills and knowledge of PCs
5. Quiet, distraction-free home environment to work from

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS, or comparable technology
2. Eagerness to learn new technologies and adapt to a fast-paced environment
3. Experience in a remote work setting