IT Systems Administrator

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Description

Ready to make a lasting impact with a dynamic and innovative company? Join the 360.Agency team! We’re experts in creating web and marketing solutions tailored for the automotive sector.

Our package includes fun, flexible hours, group insurance from day one, unlimited telemedicine for you and your family, and much more!

360.Agency is looking for an IT Systems Administrator to join its dynamic team. You will play a key role in providing high-quality technical support to employees across Canada, covering a wide range of IT-related topics, including software, hardware, networks, and more.

Reporting to the Infrastructure Director, you will work closely with the IT Technician and the cloud infrastructure team. You will be directly responsible for the performance and availability of IT services offered to company employees.

Are you passionate about technological challenges and eager to thrive in a stimulating environment? This position is for you! We offer a motivating work environment where teamwork and enjoyment go hand in hand.

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Main Tasks And Responsibilities

• Manage the daily operations of the IT infrastructure, peripherals, and network equipment: purchasing, configuration, updates, security, and inventory tracking.
• Manage user access, roles, and workstation security within an ISO 27001 certification framework.
• Provide high-level technical support to users (250 employees, including remote users) as well as occasional support outside of regular working hours.
• Administer and maintain network storage servers (NAS), firewalls, virtual private networks (VPNs), internal networking, and office Wi-Fi across the country, as well as daily issue and alert management.
• Implement and continuously monitor alerts and updates for a Mobile Device Management (MDM) system.
• Oversee SaaS solutions used by employees.
• Manage and maintain on-premise software such as Jira Data Center and Confluence.
• Document and enhance IT procedures to ensure compliance and efficiency.
• Actively participate in the continuous improvement of IT processes.
  
  

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Required Qualifications

• D.E.C. in IT or equivalent training/experience.
• Minimum of 5 years of experience in a similar IT support role.
• Proficiency in Windows, Mac OS, and Linux environments.
• Strong network administration skills in a corporate setting.
• Good knowledge of Google Workspace and Microsoft Office suites.
• Excellent communication and customer service skills.
• Ability to stay positive and respond effectively under pressure.
• Strong organizational skills, rigor, and autonomy.
• Availability for on-call support on a rotational basis.
• Bilingualism required (French/English).
  
  

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ASSETS

• Experience in Jira administration.
• Experience with endpoint protection solutions (EDR) such as SentinelOne.
• Knowledge of Mobile Device Management (MDM) solutions.
• Familiarity with AWS cloud environments.
• Experience in networking and security with pfSense, Unifi Wi-Fi, HP switches.
  
  

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ADVANTAGES

• Located in Griffintown close to public transportation.
• Beautiful, open and modern work environment.
• Hybrid work and flexible hours.
• 100% reimbursed transportation card.*
• Summer hours*.
• Computer equipment provided for home and office use.
  
  

Welfare

• Full group insurance from day 1.
• Unlimited virtual medical clinic for you and your family.
• Discounts at various partners (Strom SPA, Gym).
  
  

Entertainment & Other

• Social events: happy hour, team dinners, Halloween, Christmas party, children’s Christmas…
• Coffee, tea, snacks (cereal bar) and drinks available.
• Opportunity to work from abroad for 4 weeks per year*.
• conditions apply.
  
  

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VALUES

360.Agency offers a warm, family and flexible working environment, where we love simplicity and communication. We are all at the heart of the customer service process, and each of us is called upon to take an interest in all the company’s products and technical aspects. Our strengths and talents are valued and can lead to growth within the company.

If this sounds like you, come and meet us!