Service Support Assistant, GCS

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

An excellent career opportunity exists in our Corporate & Specialty Risk department for a Commercial Lines Service Support Assistant in our downtown Toronto location. In this position, you will play a meaningful role in supporting our Underwriting while working closely with Underwriting Assistants that are driven every single day to think bigger, do better for our customers, and achieve desired results.

Your role is to learn, grow and develop as a valued and engaged member of the team while working toward an underwriting career path. You will support and provide assistance to the underwriters and Underwriting Assistants, executing timely and impactful solutions that support workflows with efficiency and accuracy. Engaging in effective cross-team interactions, you are financially literate and an effective communicator who complies with corporate governance and is proficient in supporting broker relations and assisting in the reconciliation of broker billing financial discrepancies.

What you’ll do

1. Triaging, logging and clearing large commercial submissions in collaboration with underwriters, processing declinatures, preparation of risk analysis reports including cross-border documents and completing electronic filing of underwriting documents.
2. Searching for information relevant to the underwriting function and providing letters of experience, insurance binders, and other documents on behalf of the underwriter.
3. Responding and answering internal, external and broker service requests professionally and promptly, including following up on information needed from brokers on behalf of underwriting.
4. Data entry in RTM and SFDC systems while updating automated and manual tracking documents.
5. Collaborating with internal Aviva/GCS stakeholders, automated and manual processing.
6. Timely reconciliation of financial discrepancies working collaboratively with Aviva/GCS Stakeholders.
7. Maintain accurate and timely account information, file storage, and claims service support.
8. Produce reports, information summaries and special projects as required.
9. Automated and manual premium booking in legacy systems.

What you'll bring

Post-secondary education including degree/diploma and/or accreditation complimented by relevant office experience is required. The ideal candidate has 2+ years’ experience in an administrative and support function with strong attention to detail and accuracy while executing above-average time management skills.

Reporting to the Manager, you will need to be confident and comfortable managing a healthy level of autonomy while being accountable to various teams for the responsibilities of your role.

Excellent technical aptitude with web and DOS based systems and databases; very strong proficiency and working knowledge of MS Teams, Adobe Acrobat Pro and Microsoft Office Suite including Excel, Outlook and OneNote is preferred.

Excellent oral and written communication skills with the capability to communicate at all levels (with internal and external partners) is meaningful to the role. Excellent articulation via phone, email, and in a virtual and in-person meeting setting in both French and English is an asset.

Superior organization and time-management skills and able to manage workflow efficiently and accurately without constant supervision. Ability to be both adaptable, flexible and able to prioritize and re-prioritize work as needed while thriving in a high volume, fast-paced environment is critical for success in this role.

Committed to self-development, learning and building a career in the commercial insurance space. Always striving to live Aviva's values throughout all interactions including Community, Care, Confidence and Commitment.

What you'll get

Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Our vacation package starts at 4 weeks + the opportunity to buy an extra week. Exceptional Career Development opportunities. Hybrid working model - This role is a hybrid role, minimum two days a week onsite and as needed. At Aviva, we offer flexible work in office locations once you’re settled in your role and working independently.

Additional Information

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.

Education Required

College Secondary School Diploma
Post Secondary Education
University Degree