Manager - Adult Health Services

About Us

St.Amant supports over 2,200 people in Manitoba with developmental disabilities, autism and acquired brain injury. We are a not-for-profit organization that offers a wide range of supports for adults, children and their families. Our over 2,000 staff follow a person-centered approach and adapt to the needs of each person and each family. St.Amant is guided by its core values of Collaboration, Hospitality, Excellence, and Respect.

Posting Date: Dec. 6, 2024
Expiry Date: Dec. 13, 2024

Position Summary and Scope of Service:

St.Amant’s core values reflect a strong commitment to diversity, equity, and inclusion. St.Amant maintains ongoing commitment to recruiting a diverse and talented workforce which is paramount to supporting the community we serve. Reporting to the Senior Manager, Programs and Services and consistent with the Mission, Values, and policies of St.Amant, the Manager, Adult Health Services (AHS) is a critical role in ensuring the success of St.Amant business and operations.

Exemplifying the mission, vision, and values of St.Amant, the Manager, AHS works collaboratively with partnered programs while offering employees respectful customer service.

The Manager is responsible for the operations of AHS with a focus on:

• An interdisciplinary model of care
• Staff development including mentorship, coaching, and performance management
• Supporting evidence-based practice that meets current Quality and Accreditation standards
• Coordinated flow of people supported including timely admissions, discharge planning, and escalation of barriers to discharge

The Manager participates in activities of importance or relevance to Health and Transition Services and the organization as a whole, including (but not limited to): strategic planning and initiatives, developing community partnerships, quality evaluation & improvement, risk management, and resource acquisition (human, financial, physical).

The Manager participates in the rotating on-call process for the Health and Transition Services program.

St.Amant values and promotes volunteerism in the workplace. Volunteers bring optimism and enthusiasm, create positive energy, share diverse perspectives, and are an integral part of the work we do. As such and in keeping with the values of our organization, the incumbent to this role is encouraged to actively support, train, mentor, collaborate, and invest in volunteer initiatives.

Qualifications

Educational:

• Undergraduate degree in a relevant healthcare discipline required, nursing preferred. A combination of education and experience may be considered.
• Certificate in Health Care Management (completed or in process) is an asset.

Professional:

• Minimum of five (5) years’ experience in a clinical environment requirement.
• Minimum of three (3) years’ experience in a clinical management or leadership role required.
• Experience supporting patient/resident/client flow.
• Experience managing a budget.
• Experience supervising in a unionized environment.
• Demonstrated history of effective working relationships within a collaborative, interdisciplinary team environment.
• Valid registration with CRNM or other relevant/applicable licensing body.
• Minimum of five (5) years’ experience supporting individuals with neurodevelopmental disabilities and complex health, behavioural and social needs, including mechanical ventilation.
• Current awareness of trends and best-practice approaches to supporting individuals with Intellectual and Developmental Disabilities (IDD).
• Familiarity with relevant legislation and regulations (e.g., Personal Health Information Act (PHIA), Vulnerable Persons Act (VPA), Workplace Hazardous Materials Information Systems (WHMIS), Universal Precautions, etc.).
• Proficiency in a Microsoft Office environment.

Personal:

• Ability to work with minimal supervision as well as a collaborative team player in a team environment.
• Ability to organize and prioritize work in a fast-paced environment.
• Ability to generate ideas to improve work procedures and contribute to an environment that fosters growth, development, and innovation.
• Superb interpersonal ability to establish and maintain positive and productive working relationships with humility and self-awareness.
• Ability and willingness to give and receive honest, balanced feedback.
• Demonstrates competence and character that inspires trust.
• Acts with integrity and respect in all interactions.
• Values and commitment to continuous self-growth and professional learning.
• Strong organizational, time-management, and delegation skills.
• Experience using conflict resolution and problem-solving strategies.
• Demonstrated history of accountability including mindfulness and self-reflection.
• Demonstrated ability to function effectively as a leader and an interdisciplinary team member.
• Demonstrated history of effective conflict resolution, change management, and emotional intelligence.
• Experience in person and family-centered practice.
• Acceptable Criminal Record with vulnerable sector screening, Child Abuse Registry, and Adult Abuse Registry Checks.
• Ability to work flexible and extended hours when necessary.

Duties and Responsibilities

Program/Service Support:

Consistent with the Mission, Philosophy, and Policies of St.Amant, the Manager, AHS oversees the care services, and quality of life experienced by individuals within the assigned service area. Priority is given to ensuring a person-centred and family-centred approach in care and service planning, ensuring high-quality care and quality of life in the least restrictive environment possible. Quality services are evident when professional communication, timeliness, accuracy, ethical awareness/sensitivity, and confidentiality are consistently demonstrated as required by legislation and program/service standards.

Duties include:

• Oversees and participates in all elements of the flow process including: admission, care planning, and discharge.
• Regularly evaluates services provided by the interdisciplinary team including, but not limited to: care planning, delivery, outcomes, and documentation.
• Ensures medical, personal, and quality of life care meets identified standards.
• Promotes and maintains a safe and respectful environment.
• Communicates effectively and works collaboratively with the interdisciplinary team inclusive of the individual and family to address concerns regarding care provision.
• Ensures the development of care team assignments and work schedules achieve individual, service area, and program objectives.
• Ensures that all required documentation is completed accurately and within expected time frames.
• Escalates clinical care concerns to the assigned Senior Manager as required.
• Participates directly in care and supervision where required.

Duties and Responsibilities also include but are not limited to:

• Human Resource Management
• Financial Resource Management
• Quality Management and Process Improvement
• Organization Planning and Development

The above information is intended to describe the general nature of this position and is not considered to be a complete statement of duties and responsibilities. Additional duties and responsibilities may be assigned provided they are consistent with the qualifications identified and fall within the parameters of this role.

St.Amant supports equitable employment practices and promotes an inclusive workforce representative of the people we support including diverse abilities, backgrounds, cultures, and identities. Applicants can request reasonable accommodations in all aspects of the selection and hiring process.

St.Amant is a bilingual organization. Proficiency in both official languages (French/English) would be considered an asset.

As a condition of employment, successful candidates will be required to provide a satisfactory Criminal Record Check with Vulnerable Sector Screening, Adult Abuse Registry Check, Child Abuse Registry Check, and Prior Contact Check.

As a Condition of Employment, new hires must complete a series of Occupational Health checks. This includes the requirement to confirm immunization or immunity of specific communicable diseases. Successful applicants will also be required to provide proof of COVID-19 vaccination prior to start date.