SIU Triage Analyst

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags, and graduated driving laws to being an industry leader in pricing sophistication, telematics, and device and identity protection.

Job Description

The Triage Analyst plays a critical role in ensuring that fraud alerts and claims are accurately assigned for further investigation. This position involves reviewing and prioritizing fraud alerts generated by software, determining which claims require deeper investigation, and assigning them to the appropriate investigative teams. The role demands strong analytical skills, attention to detail, and the ability to make quick, informed decisions based on available data.

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving, and volunteerism.

Role Designation: Remote

Benefits to joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to $400 back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

Responsibilities

Review and Triage:

• Triage from multiple sources and identify suspicious activity.
• Assess incoming fraud alerts from automated detection systems both internally and externally.
• Prioritize claims based on risk and referral source.
• Monitor for trends/patterns from shops, suppliers, and individuals.
• Assign claims to the appropriate investigator for further review.
• Review claims and maintain contact with adjusters for manual referrals – provide feedback in cases when the appropriate threshold for a referral is not met.

Alert Management:

• Maintain and manage the daily workflow of all referrals.
• Identify and escalate high-risk or urgent claims for immediate review.
• Ensure that alert queues are regularly updated and maintained.

Collaboration:

• Collaborate with investigation teams, adjusters, business leaders, and analysts to ensure smooth assignments.
• Participate in ad hoc activities such as training, attending huddles, and working with the analyst.
• Assist in the development and refinement of triage criteria and workflows.
• Other duties as assigned.

Qualifications:

• Post-secondary degree.
• Insurance experience including two different claims disciplines or a previously held OTL/RIBO license.
• Proficient in Microsoft Excel including the use of Pivot Tables.
• Proficient in PowerPoint.
• Ability to build strong internal relationships with the ability to act as a champion within the organization.
• Strong analytical and problem-solving skills.
• Effective communication skills.
• Must value working in a collaborative environment.
• Must show initiative, good judgement, and resourcefulness.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. With the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change, and give back where they work and live.

Good Hands. Greater Together.