Computer Services Engineer

ROLE SUMMARY

The ideal candidate will be supporting existing customers’ infrastructure, implementing new solutions, have responsibility for a portion of sales engineering, and participate in an on-call rotation.

Specifically, this position is responsible for designing, implementing, and providing ongoing support of various elements of Total Communications customers’ IT infrastructure, including but not limited to: Servers/Hosts; Storage Area Networks; Hypervisors; Microsoft/Linux Operating Systems; Client Computers; Network Security elements; Disaster Recovery and Business Continuity applications; Microsoft Exchange/Office 365; Ethernet Switching; Wireless Networking; Active Directory; Domain Name Services; Patch Management; and various.

CORE RESPONSIBILITIES

• Provide backup and recovery support for Total Communications’ customers
• Provide core infrastructure implementation and support
• Provide Exchange/Office365 support
• Provide miscellaneous IT design, implementation, and support.

IDEAL KEYS FOR SUCCESS

• 7 to 10 years’ experience in implementing and supporting a broad range of IT equipment/applications
• Strong organizational, decision making and communication skills
• Ability to deliver excellent customer service and support
• B.S. in Engineering or equivalent experience
• VMware VCP or 5 years of experience
• Microsoft MCSE or 5 years of experience
• Experience with Datto Siris solutions
• Self-motivated, with an ability to work independently and as part of a team
• Able to take high-level goals and break them down into measurable results
• Comfortable and able to operate in a rapidly growing environment
• Always seeking more knowledge to improve and learn.