Customer Service Representative – Luxury Retail - English – Hybrid

Job Description - Customer Service Representative – Luxury Retail - English – Hybrid (042XO)

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working on a hybrid set up in Montreal, Quebec, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Canada says it all.

What You’ll be Doing

Do you have a passion for exquisite, personalized service? Do you consider yourself a bit of a fashionista? In this role, you’ll support customers of an iconic global luxury retail brand. You’ll make use of your fashion sense and appreciation for exceptional service to help these exclusive customers to shop, resolve questions about their orders, and provide white glove treatment.
You’ll report to your team leader. Seek to understand is one of our core values and working in a global company means working with teammates from around the world. As it’s important we understand one another, speaking English is required so that we can communicate with each other wherever we are.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Understand customers’ needs and provide alternative solutions including upselling products or services

What You Bring to the Role

• 6 months or more of customer service experience
• Fluency in English. In this role you will be interacting with global customers and coworkers whose primary language is English
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge

What You Can Expect

• A hybrid work set up: work primarily from home with occasional on-site collaborations in our Montreal office
• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• A great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.