Technician

What you'll bring to the team

Job Title: Technician

Operating Group: Gateway North America

Division: Facilities

Reports to: Technical Manager; Technical Supervisor

Job Level: Non-Manager

Exemption Status: Non-Exempt

Qualifications & Experience

Job Summary: The Technician assists with the planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficiently. The Technician is responsible for all aspects of the attraction including the audio visual, lighting, equipment, and machinery.

Key Responsibilities:

1. Maintain, repair, and troubleshoot all areas of the attraction's equipment and machinery including HVAC, electrical, electronic, pneumatic, hydraulic, and plumbing systems as well as themed attractions.
2. Apply hands-on knowledge and experience to tackle problems to sustain minimal downtime of themed attractions for the maximum guest experience.
3. Perform custodial duties, re-lamping & lighting systems, painting and wall repair, tech equipment, shipping and receiving as well as exhibit setup and takedown.
4. Maintain and troubleshoot Audio Visual equipment for both old and new exhibits.
5. Install and/or replace light bulbs, projector lamps, doors, etc.
6. Troubleshoot, repair, and maintain attraction systems, rides, and equipment.
7. Perform work order repairs, inspections, and adjustments.
8. Troubleshoot, repair, or replace control devices.
9. Complete “Preventative Maintenance” tasks (Daily, Weekly, Bi-Weekly, Monthly, etc.).
10. Repair and/or paint interior walls, hang pictures; assemble furniture.
11. Set-up and install data cables as needed; install and repair computer outlets and computer bundles.
12. Monitor and maintain all building systems as assigned. Correct or report any safety or fire hazards.
13. Observe safe working practices, including maintaining storage areas clean, organized and in safe condition.
14. Able to set-up and operate various hand tools and power equipment.
15. Knowledge of basic carpentry, plumbing, electrical, data and networking systems, understanding of pumps, impellers and motors, hydraulic and pneumatic control systems, electronics including AV systems, DMX lighting, PC hardware and software (troubleshooting, replacement, and installation), low voltage wiring (maglocks, proximity sensors, servos, low voltage batteries, etc.) and safety practices and equipment related to work (OSHA regulations and PPE knowledge).
16. Skilled in using repair materials, equipment, and methods according to established industry and safety standards; learning and applying proper maintenance procedures and use of equipment and supplies; maintaining tools and equipment assigned in clean working order; understanding and following written and oral directions; completing assignments without immediate supervision and establishing and maintaining effective working relationships with those encountered in the course of work.

The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be expected within the scope and grading of the role.

Education and Experience:

High School diploma or GED required. At least two years of maintenance experience required. At least two years of service industry experience in a technical/themed environment to include animation, automation, hydraulics, pneumatic, electrical/electronics, and networks. Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations. Ability to work on multiple projects simultaneously and multi-task as necessary. Desire to work in fast-paced environments.

Licenses and Certifications:

Ability to obtain related licensures or certification as may be required to perform the essential function of the position or as required by law.

Travel Requirements:

May occasionally require local travel.

Health & Safety:

Employees are responsible for the safety of themselves, their colleagues, and guests (where appropriate), in line with the Merlin Entertainments Group Health, Safety and Security Policy and the law. Must ensure they follow safe working procedures for all work activities they undertake, and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, must ensure they are reported to their line manager and cooperate with any investigation as appropriate in accordance with applicable laws.

Working Conditions:

Attendance is a mandatory function of this job. Must be willing to work flexible hours, including morning, evenings, holidays, and weekends to support site operations.

Physical Demands:

1. Ability to hear, listen, and communicate with others.
2. Ability to sit and stand for long periods of time.
3. Ability to use basic computer tools.
4. Wear all necessary personal protective equipment to perform job functions.
5. Move throughout all areas of the attraction with or without reasonable accommodation.
6. Stand, sit, and/or walk continuously with or without a reasonable accommodation and perform job function for the full shift with meal break.
7. Bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance, and/or crouch to accomplish daily activities.
8. Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
9. May be exposed to a loud work environment.
10. May operate heavy power equipment.
11. May work at heights 20+ feet.
12. May work with corrosive materials.
13. May be occasionally exposed to toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or batteries, hazardous waste.

Environmental Factors:

Depending on location, work may be performed inside or outside with varying temperatures and floor surfaces. Exposure to varying temperatures, extreme heat or cold and/or wet, damp, or drafty conditions. Exposure to constant or intermittent sounds of a pitch level sufficient to cause marked distractions. Exposure to shaking objects and equipment. Exposure to varying light levels while transitioning in and out of the attraction at various times of the workday.

Lifting Requirements:

Must be able to lift items weighing up to 70 pounds with or without reasonable accommodation.

Additional Non – Technical Competencies:

1. Be adaptable – adapting approach and demeanor in real time to match the shifting demand of different situations.
2. Collaborate – Building partnerships and working collaboratively with others to meet shared objectives.
3. Communicate Effectively – Developing and delivering communications that convey a clear understanding of the unique needs of different audiences.
4. Ensure Accountability – Holding self and others accountable to meet commitments.

Core Behaviors:

Merlin people create joyful experiences that unite and inspire people from every walk of life. Our ambition is to be the best place in the world to work and visit. We do this by working together with shared values and demonstrating values-based competencies.

We Care: We go above and beyond for our guests and our people – no gesture is too thoughtful. We are uncompromising about safety, security, and welfare, setting the highest standards. We work hard to have a positive impact, both on the planet and in our local communities.

Own Your Craft: We constantly sharpen our skills and help others to grow in their roles. We listen closely to others, learning from feedback. We take inspiration from our industry and world, to stay at the forefront of entertainment.

Drive and Discover: We give our best every day, owning our work and seeing it through until it’s done brilliantly. We focus on the things that make the biggest difference: do less but do it better. We explore untapped opportunities to delight more guests in more ways, embracing calculated risks.

Go Together: We work on our relationships daily, building teamwork and trust. We collaborate with people from other teams and sites around the globe, to solve problems together and draw on diverse perspectives. We commit to our decisions and move at speed to make progress happen.

Enjoy the Ride: We bring fun and optimism to our work – because happiness helps us be at our best. We support each other through challenges and turn missteps into opportunities to learn. We cultivate a warm, welcoming environment where people feel a strong sense of belonging.

Pay Range

USD $21.00/Hr.