Instructional Designer, Quality Assurance & Control

Overview

Are you ready to make a difference in the world of consumer finance? At Attain Finance, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs.

Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. Our portfolio includes distinguished brands like Cash Money, LendDirect, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit. Each brand is constantly evolving to better serve our customers.

Be part of a dynamic team that is shaping the future of consumer finance. Apply today and take the next step in your career with Attain Finance!

Responsibilities

As an Instructional Designer, you'll create and deliver engaging training programs for our central collections and servicing teams. Your goal is to help team members perform better and meet business objectives. You'll work with different teams, business leaders, and subject matter experts to design, develop, and improve learning materials. Your role is to make sure all training aligns with our business goals and follows adult learning principles. Staying current with new learning trends, you'll recommend the best formats and methods to enhance the learning experience. We're looking for someone who is flexible and can handle multiple projects at once, even when priorities shift. Your ability to prioritize and keep things moving forward is key.

What you will be doing:

• Delivering engaging and effective learning experiences for Attain Finance associates, focusing on compliance, policy requirements, and other essential training within the Centralized Collections and Servicing Department. These experiences may be in person, virtual, or online modules.
• Collaborating with legal and compliance teams to obtain appropriate approvals, assessing training needs, designing solutions, and setting delivery expectations.
• Enhancing learning solutions by recommending the best formats and methods, ensuring an optimal learning experience based on adult learning principles.
• Working with team members to share best practices in learning and development, ensuring high-quality outcomes for all projects and initiatives.
• Taking ownership of multiple projects, following through to completion with minimal supervision.
• Engaging with content owners to clarify goals and conduct ongoing reviews to ensure compliance deadlines are met.
• Fostering an inclusive learning environment, making all participants feel comfortable and included.
• Managing multiple learning initiatives at the same time.
• Utilizing strong project management and communication skills to effectively handle tasks and convey information.
• Supporting Central QAC and cross-functional teams by identifying issues, diagnosing problems, generating solutions, and analyzing opportunities and risks.
• Applying expertise in ADDIE, SAM, and Agile training development models to create effective training programs.

Qualifications

What you should have:

• High School Diploma, GED or equivalent certification.
• Ability to use instructional design tools and technology effectively.
• At least 2 years of experience in Instructional Design.
• At least 2 years of experience with the Articulate 360 suite of learning development products, including Rise and Camtasia.
• Intermediate experience working with graphics tools including Adobe Photoshop and Adobe Illustrator or similar.
• Intermediate experience with video editing tools (Adobe Premiere, Camtasia, or similar).
• Excellent written and verbal communication skills.

You Will Stand Out If You Have:

• Experience in financial services or collections.
• Knowledge of change management principles, such as Prosci certification or familiarity with its tenets.
• Proven experience in constructing workflows and writing standard operating procedures (SOPs).

To be considered, please include a relevant work sample or link to an online portfolio.

Base Salary: $65,000 - $85,000

The base salary range represents the low and high end of the anticipated salary range for this position based on the provincial average. The actual base salary offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

All full-time employees are eligible for the following benefits, starting on day one: Paid Time Off, Medical, Dental, Vision, Life Insurance, Disability, and other voluntary coverages. You will also be eligible to participate in our RRSP/DPSP program once you have completed 3 months of employment with a company match.

This employer participates in E-Verify for US-based hires.

EEO Statement

Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money, LendDirect, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in @attainfinance.com, @curo.com, @first-heritage.com, @heightsfinance.com, and @cashmoney.ca.