Advisory Solution Consultant - SPM (Enterprise Architecture)

Advisory Solution Consultant - SPM (Enterprise Architecture)

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Remote

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For and World's Most Admired Companies 2022.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role:

• Create and contribute to sales campaigns focused on Enterprise Architecture (EA) and Strategic Portfolio Management (SPM) by providing product and industry insight. Serve as a thought leader on the Enterprise Architecture (EA) and Strategic Portfolio Management (SPM) product suite for ServiceNow.
• Collaborate closely with sales teams to identify potential technical champions within client organizations and develop strategies to engage and nurture these individuals. Provide technical guidance, training, and support to empower these champions to advocate for our solutions effectively.
• Drive initiatives to cultivate a network of enthusiastic advocates who promote our products/services within their organizations, ultimately enhancing client satisfaction and driving business growth. Leverage your expertise in Enterprise Architecture, including database design, core data design, security, and integrations, to solve complex problems and demonstrate value by architecting customer solutions tailored to their unique needs.
• Establish and maintain strong alignment with Product Management and Engineering teams to advocate for product enhancements, address break-fix issues, and relay feedback from the field and customers. Your deep understanding of ServiceNow's platform will be instrumental in shaping the product roadmap and ensuring continuous improvement.
• Support enablement for ecosystem members, including but not limited to Solution Consultants and Sellers, by demonstrating the value of the EA and SPM product suite. Facilitate customer workshops to accelerate customer adoption and retain customers.
• Contribute to and maintain a showcase of EA and SPM product suite solutions created on the ServiceNow platform. Assist sales personnel in qualifying customer opportunities, validating customer needs and requirements, and performing business value assessments.
• Demonstrate solutions, both standard and tailored to customers and prospects. Respond to requests for information, proposals, quotes (RFIs, RFPs, RFQs). Scope and deliver Proof of Value engagements with customers and prospects.
• Support marketing-led events – e.g., conferences, trade shows, webinars. Remain current on competitive analysis and understanding of how to best position ServiceNow EA and SPM product suite to ensure we stay ahead of opportunities and obstacles.
• Understand the business and technical problems addressed by the EA and SPM product suite, including key regulations, business drivers, and evolving business needs.

To be successful in this role, we need someone who has the following:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 5+ years of Enterprise level Pre-Sales Engineering (or similar) experience within SaaS environment.
• Proven experience in Agile frameworks (e.g., Scrum, Kanban).
• Experience working in cross-functional teams and understanding Agile team roles and responsibilities.
• Analytical mindset with a focus on data-driven decision making and strong problem-solving skills as well as a passion for technology.
• Strong knowledge of software development lifecycle (SDLC) and Agile practices.
• Familiarity with tools and platforms commonly used in Agile environments (e.g., Jira, Confluence, Azure DevOps).
• Experience with Agile coaching or training.
• Ability to manage multiple engagements simultaneously.
• Exceptional communication and presentation skills, including technical and business concepts.
• Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow ecosystem.
• A strong understanding of the PPM market and Project Management related business processes.
• Familiarity with specific industries including understanding of regulatory and compliance requirements for companies operating in Technology, Media, Telecommunications.
• Preferred Certifications: Certified ScrumMaster (CSM), Certified Agile Practitioner, or similar Agile certifications; Technical certifications related to the company's products or industry (e.g., AWS, Azure, ServiceNow).

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.