Systems Administrator

Job Description: IT Systems and Services Administrator

Jonas Software

Markham, ON

THE POSITION

The candidate will be a talented and motivated individual with effective verbal, written and interpersonal communication skills. Must have extensive experience with Microsoft technologies - Active Directory, Windows Servers, Exchange, MS 365 and System Center. In addition, the candidate must have a deep understanding of hardware and virtualization, namely Hyper-V and VMWare. The successful candidate will be highly customer-focused with a keen interest in technology as a business enabler and will work towards making it happen.

Responsibilities include (but are not limited to):

• Maintain and develop new workstations and workstation builds
• Manage end user system inventory, including system requirements, ordering and systems replacement schedule
• Administer and maintain end user accounts, permissions, and access rights
• Manage the help desk Incident/Service processes which includes prioritizing, problem solving, categorizing and responding to service desk tickets and/or escalate as appropriate
• Provide emergency on-call support utilizing technical skills
• Provide effective verbal, written and interpersonal communication skills while overseeing help desk staff
• Continue to seek customer-focused opportunities to increase internal client satisfaction and strengthen client relationships
• Coordinate IT tasks related to the new employee onboarding
• Provide orientation and training to end users for all modified and new systems
• Manage MS 365 environment which includes Exchange cloud, SharePoint, Intune, EntraAD, etc.
• Assist with managing Hyper-V environment and servers, including domain controllers, file server and application servers
• Assist with managing enterprise directory services and supporting server infrastructure
• Perform file system configuration and management; define and perform server backups and recovery procedures
• Create and maintain existing PowerShell scripts as required
• Achieve and maintain certifications as necessary
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems

Qualifications:

• College diploma or university degree in a technical field and 4 - 5+ years equivalent work experience
• MS365 certification and Azure Certifications
• Working technical knowledge of Server OS Windows Server 2019 and higher and Cisco switching and networking technologies
• Extensive application support experience with Microsoft Active Directory, MS 365, EntraAD, SharePoint, Exchange, Intune and Microsoft Hyper-V
• Comfortable deploying systems and imaging
• Experience with Dell, PureStorage and Cisco technology (servers and storage)
• Knowledge of Microsoft System Center applications (SCOM, SCCM, SCVMM) would be an asset
• Hands-on hardware troubleshooting experience
• Experience with backups, restores and recovery models.

Business Unit: Corporate - IT

Scheduled Weekly Hours: 37.5

Number of Openings Available: 1

Worker Type: Regular