Service Writer

Brandt is currently seeking a Service Writer for our Sudbury Construction & Forestry location.

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties & Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager / Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May process warranty and / or product improvement claims including the computation of charges, submission and follow-up

Required Skills

• Knowledge of office procedures
• General understanding of mechanical / technical terms is preferred
• Basic knowledge of accounting practices

Required Experience

• Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
• High School Diploma or equivalent experience
• Knowledge of office procedures
• General understanding of mechanical / technical terms is preferred