Support Technician (Weekend Support)

Job Title: Support Technician (Weekend Support)
Department: Information Technology
Position Status: Part Time (24 hours per week)

About Tourism Whistler: We are the official marketing and sales organization for the resort of Whistler, British Columbia - also known as the best place in the world, if you ask us - and we are proud to call this place home. As a not-for-profit, member-based organization, we are also the people behind the operations of the Whistler Conference Centre, Whistler Golf Club, Whistler Visitor Centre, and Whistler.com Central Reservations.

We love where we live and we bring that energy and passion to everything we do. We are a team of collaborative, mountain-loving individuals and we show up and achieve great things professionally and personally. Creating a positive and fulfilling experience for our team is high on our list of priorities. And we are proud to be a workplace that requires respect for our people, our partners, and our environment. Because the people make the place, and this place is pretty special.

What We Offer: We like to make work meaningful and to live life fully. Join the team at Tourism Whistler and be part of a fun, supportive organization that truly values work-life balance. We're looking for people who want to make the most of the unique Whistler lifestyle and share our values of passion, energy, achievement, and respect.

Culture & Connection:

• All staff events and departmental team building (the fun kind, we swear)
• Fun, supportive, and collaborative team environment

Health & Wellness:

• An annual Health & Wellness calendar with wellness offerings to prioritize mental health and well-being

Flexibility:

• Part time schedule (24 hours per week) working Saturday, Sunday, and one other day during the week (flexible), allowing time to enjoy the beauty of Whistler and balance other priorities.

Starting Wage: $25 per hour. This is the starting wage for this role and may vary based on internal equity, and a candidate's job-related knowledge, skills, and experience.

Position Summary: Reporting to the Senior Manager, Information Technology, the Support Technician is a hands-on member of the IT team. The Support Technician is responsible for ensuring efficient, secure and reliable access to workstation applications, network resources and telephone services. This is a contract, part-time, hourly role, working Saturday, Sunday, and one day during the week (flexible). This role supports users at whistler.com, Tourism Whistler, the Whistler Golf Club, and clients of the Whistler Conference Centre.

Key Responsibilities:

• Act as a Tourism Whistler ambassador, living our purpose and vision with passion & energy, achievement and respect
• 1st and 2nd level support
• Assist with installation, configuration and ongoing usability of system hardware (Dell, Palo Alto, Cisco) and software (MS, Symantec)
• Troubleshoot hardware and software issues in person, remotely, and via phone
• Creation of documentation for IT systems and processes
• Setup IT requirements for groups within the Whistler Conference Centre
• Ensuring data integrity, backup and archiving of all whistler.com systems occur as scheduled
• Ad hoc project support

Knowledge, Skills & Abilities:

• Degree or Diploma in Computer Science or related field
• MCSE, MCP, A+, CCNA an asset
• Ability to learn and understand new technologies quickly
• 3+ years’ experience with Active Directory and Windows 7/10
• Networking experience is highly desirable (Cisco knowledge preferred)
• IP Telephony experience preferable
• Wireless Networking experience advantageous
• Excellent interpersonal skills
• Excellent verbal and written communication skills
• Analytical approach to troubleshooting
• Ability to work independently with limited supervision
• Proactivity and an inquisitive mind
• Interest in continued learning
• Integrity and strong work ethic

Posting Closing Date: Sunday, December 29, 2024. Closing date is subject to change based on applicant volume, so don't miss out on this opportunity and apply today!