Strategic Client Executive Public Sector (Atlantic Canada)

TELUS Santé et LifeWorks se sont récemment associés pour tirer parti de la puissance de la technologie et de nos cultures bienveillantes afin de faire progresser notre objectif commun de bâtir un meilleur avenir plus sain pour tous. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.

As a Strategic Client Executive, you will be joining the TELUS Health Growth and Strategic Relationships team responsible for leading the relationships and development of key enterprise accounts. Account products and services will focus on the many solution lines within TELUS Health, in addition to cross-sell opportunities throughout our broader organization, including TELUS Business Solutions (TBS), TELUS Agriculture & Consumer Goods (TAC), and TELUS International (TI). Our mandate is to ensure our clients are receiving a holistic and integrated support program allowing them to focus on their business objectives.

If you are passionate about your clients’ business and are growth minded – this role might be for you.

Responsibilities:

1. Builds long-term, trusted relationships
2. Builds an in-depth understanding of the client’s business objectives
3. Acts as a trusted advisor to the client, providing insights and solutions that are relevant to their business or industry
4. Sets a clear vision, strategy and plan for deepening and expanding the client relationships for which they are responsible
5. Drives revenue growth through consultative sales
6. Builds and leads strategy to grow year over year revenue by aligning with client’s key priorities
7. Leverage all product and service lines across TELUS Health, in addition to our broader client solutions within TBS, TAC and TI, to complete a holistic growth plan that meets the needs and objectives of clients
8. Protects existing revenue by ensuring client satisfaction, adding value and at times leading the renewal process
9. Understands client’s buying process and effectively engages in the budgeting cycle
10. Navigates complex relationships
11. Makes connections at all levels of client’s business with a strategy to engage executives and expand relationships across the organization
12. Ability to engage stakeholders, including influencers
13. Builds strategies to develop and manage global relationships
14. Ability to manage internal relationships across business lines to execute on client strategy
15. Mobilizes internal client teams
16. Leads all aspects of client strategy through the active management of an account plan, ensuring that all team members are engaged
17. Facilitates an integrated approach to client delivery ensuring that teams have a thorough understanding of their client across delivery areas
18. Energizes and motivates internal teams to ensure high levels of client satisfaction and to identify and progress opportunities for growth
19. Supports and holds internal client teams accountable to resolve service delivery issues when they arise
20. Acts as a mentor or coach to internal team members by coaching them on strategy, reviewing content and providing them with opportunities to shine
21. Leverage full suite of TELUS Health capabilities
22. Creates two-way dialogue with clients to identify market trends, understand gaps and test new solutions
23. Mobilizes the right expertise and capabilities from across the broader organization to bring the right solutions to clients
24. Designs solutions that fit by blending all TELUS Health services, solutions, and technology capabilities
25. Develops thought leadership and client ready content that can be shared across the business

A Strategic Client Executive will excel at:

1. Building strong trusted advisor relationships
2. Building deep understanding of client’s business and the client themselves (their individual value drivers)
3. Seeing things through the client’s lens – able to deliver tailored messages that resonate with the client
4. Opening new opportunities to cross-sell across all business lines to existing clients, driving sustainable revenue growth
5. Establishing credibility with senior leaders
6. Navigating and coordinating the right internal resources to create solutions, address challenges and remove barriers
7. Providing hands-on support and/or sponsoring enterprise projects as needed
8. Translating industry knowledge, competitive market dynamics, general business acumen and deep understanding of client’s business into value added insights & solutions

Minimum Requirements:

1. Business experience that includes directly managing and supporting complex clients
2. Strong knowledge and experience with various levels of government
3. Understanding of formal and informal workings of the machinery of government(s) as well as strong networks at the political and/or bureaucratic levels
4. A strong knowledge and understanding of the TELUS Health solutions and capabilities
5. A strong understanding of Canadian benefit plans and the mental health landscape are key
6. Drive revenue growth
7. Executive on sales strategy growth across TELUS Health and TELUS business units
8. Develop and effectively manage a sales funnel, leveraging existing TELUS relationships
9. Navigate a complex sales cycle with many stakeholders
10. Understand client’s buying process and effectively engage in the budgeting cycle
11. Collaborate with business units, marketing and sales teams to drive product intensity across TELUS Health client base with strategy specific to enterprise market

Là où la loi le permet, les employés doivent être entièrement vaccinés pour accéder à un bureau de TELUS Santé ou de LifeWorks, ou aux locaux des clients.

Les personnes handicapées qui ont besoin d’un accommodement durant le processus de candidature ou qui aimeraient obtenir l’offre d’emploi dans un autre format peuvent en faire la demande par courriel à l’adresse talentacquisitiononboarding@telushealth.com.

En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.