HVAC Truck Based Service Manager

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

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Here's what we have to offer:

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).
• Company vehicle, tools, and equipment provided to complete all jobs.
• Scheduling and management support.

What you will do:

The HVAC Truck Based Service Manager is responsible for service customer account leadership, including labor and material growth and execution of the service business for the team’s customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance.

How you will do it:

• Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through Technicians and Team Leads. Leads the execution efforts of assigned Service business to include warranty-related customer issues.
• Responsible for procuring and maintaining fleet and tools inventory.
• Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and others who are part of the service delivery process.
• Reviews and approves all L&M quotations.
• Responsible for budgeting, forecasting, accounts payables/receivables.
• Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training, and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.
• Responsible for safety performance and program compliance.

What we look for:

Required:

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Three or more years of management experience in a similar service deliverable environment.
• Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.
• Strong interpersonal, customer service, and negotiating skills.
• Demonstrated competence in writing and verbal communication skills.
• Basic financial accounting experience.
• Demonstrated proficiency in MS Office products and basic Windows environment.

Preferred:

• Diploma in Electronic or Mechanical Systems.
• Two years prior experience in the HVAC or building controls industry.
• Five plus years in a service management role directing a similar service deliverable team.

We believe in doing well by doing good and hold ourselves accountable to make the world a better place through the solutions we provide, our engagement in society, and the way we do business. We believe that diversity and inclusion matter and make a difference. By embracing its true value and appreciating various perspectives, we strive to be one of the most desirable places to work.

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Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates, and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies is available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.