Customer Service Representative-Remote (Bilingual: French / English)

Employer Industry: Customer Service and Support

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Opportunities for career advancement and growth within the organization
3. Work remotely from the comfort of your home
4. Comprehensive benefits package, including medical, dental, and vision insurance
5. Paid training and lucrative employee referral bonuses
6. Supportive and inclusive company culture that values diversity and personal development

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain knowledge of client products and/or services, such as smartphones and computers
5. Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

1. Must speak fluent French and English
2. Minimum of 1 year of customer service experience
3. High school diploma or GED
4. Ability to work in a quiet, distraction-free environment
5. Strong computer navigation skills and proficiency in multitasking

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS or comparable technology
2. Experience in a fast-paced customer service environment
3. Eagerness to learn new technologies and adapt to changes