Dietary Worker - LAKELAND LONGTERM CARE R

Title: Dietary Worker - LAKELAND LONGTERM CARE R

Requisition #: 569669

Location: Parry Sound, ON, CA, P2A 3A4

Career Area: Hourly & Seasonal

Job Description

The Dietary Worker provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibilities

1. Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
2. Maintain a friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
3. Adaptable to customer needs.
4. Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs.
5. Use software to record patient orders.
6. Maintain general knowledge of therapeutic diets to ensure meal orders are processed accurately.
7. Work closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition.
8. Maintain the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards.
9. Maintain compliance with ARAMARK’s standards of operation. Adhere to ARAMARK’s Business Conduct Policy at all times. Maintain all records and reports to ensure compliance with all local, state, and federal regulations and codes.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

1. Previous customer service and/or call center experience preferred.
2. Experience in food service, as a dietary clerk, or in a related field preferred.
3. Needs to communicate fluently in the English language; bilingual or multilingual a plus.
4. Ability to stay calm under pressure.
5. Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift. Typical typing of 35 – 45 wpm.
6. Must be flexible and adaptable to change.

Accommodation Statement

Accommodations for job applicants with disabilities are available upon request.