Manager, Summer Camps & School Groups

Description

As Manager, Summer Camps & School Groups, you will be overseeing all aspects of WinSport’s Summer Camps School Groups Programs. You will guarantee smooth operations and positive guest experiences by developing, implementing, maintaining, and optimizing solutions within your function. You will provide effective leadership and support through performance management and evaluation of instructors and coaches in order to build and maintain a successful team. Additionally, you will ensure equipment and work areas are safe and well maintained for use by guests and team members alike.

You will possess a passion for sport and activity across all seasons, such as basketball, hiking, time outdoors, camping, archery, skiing, and snowboarding. You will bring your love for leading and working with others, along with strong communication, leadership, administrative, and interpersonal skills to ensure the enjoyment and safety of all participants, instructors, and parents.

You strive to approach your work to align with our 4 key behaviors which are at the core of who we are and what we do at WinSport:

We are Safe
We are Welcoming
We are Inspiring
And we are Innovative

Responsibilities

• Responsible for leading, supervising, and training Team Leads, Instructors, and Coaches.
• Work with cross-functional partners to develop and update manuals, policies, and procedures for all training and instructional features.
• Work with Team & Culture to plan and execute recruitment of Instructors, Coaches, Shift Leads, and Administrative Team Members. Hire, develop, and maintain high-performing teams in each area of Sport Operations.
• Create and lead training sessions for WinSport team members on topics including instruction techniques, participant evaluation, and safe equipment use.
• Actively engage in instructor lessons and offer feedback to build an effective coaching system.
• Contribute and provide operational insight during toolbox discussions.
• Ensure scheduling and shift coverage are appropriate for daily business, balancing the needs of the organization, guest value, and the expectations of Team Members.
• Ensure the completion and submission of timesheets to ensure payroll is done on time and accurately.
• Oversee performance management of instructors, coaches, and administrative Team Members, providing feedback for improvement, including disciplinary measures as necessary.
• Collaborate with the operations department to plan and design the development of winter and summer terrain, connecting skill progression and program outcomes with venues on and off-site.
• Maintain knowledge of industry best practices.
• Act as WinSport’s School Programs and Summer Camp ambassador and build relationships with local groups.
• Build, maintain, and adhere to departmental budget; achieve sales targets, oversee expenses and revenue, including oversight of temporary labor. Demonstrate cost consciousness in managing Sport Operations.
• Liaison with Guest Services for product knowledge of programs and services.
• Lead by example in promoting a safe work environment by adhering to all WinSport safety policy and procedures and ensuring one’s own safety is preserved along with the safety of co-workers, direct reports, and WinSport guests.
• Other duties as assigned.

Qualifications

• Minimum 5 years’ experience in a related field required.
• 2 years of experience in a leadership role required.
• Post-secondary education in Sport & Recreation Management or related field of study is considered an asset.
• Up to date and current First Aid and CPR is required.
• Previous experience coaching and teaching required.
• NCCP Certification is considered an asset.
• Previous experience in the sport and recreation industry, preferably with a focus in mountain sport.
• Reliable and conscientious in carrying out work-related tasks.
• Ability to manage multiple priorities in a consistently fast-paced environment, with the ability to delegate tasks as appropriate.
• Understanding of, respect for, and commitment to maintaining confidentiality where required.
• Must be enthusiastic and have a positive attitude at work.
• Strong computer skills, proficient in the use of Microsoft Office suite.
• Strong communication skills, both written and verbal.
• Experience working with and leading individuals of all ages is an asset.

Physical Demands

• Able to work outside for long periods of time in various weather conditions as well as working in an office environment.
• Expected to lift, carry, push, or pull objects weighing up to 30 lbs.
• Maintain a high level of energy throughout the day.

What we can offer you:

If an unforgettable experience and working alongside an amazing team wasn’t enough, as a member of the WinSport Team you also receive the added benefits of:

• Free Park pass.
• Free parking.
• Reciprocals at other ski resorts.
• Food, beverage, retail, and program discounts.