Manager, Testing Delivery

Location: This is a 100% remote role open to those who reside in the AMER region. (North, South, or Central America)

About the job: The Manager, Testing Delivery oversees a team of Testing Managers, each with their portfolio of clients. The role focuses on aligning and unifying testing delivery best practices in collaboration with other leaders, ensuring teams know company standards and tools that drive the continuous optimization of Testlio's quality services. Your leadership will ensure a great collaboration between team members and all relevant stakeholders. You'll stand for the team's overall development by coaching and guiding your team members, assisting with setting individual goals, and evaluating performance against personal and company KPIs while ensuring that the team members have the needed resources and tools to succeed in their day-to-day work.

The Manager, Testing Delivery will lead a fully remote team while conducting weekly 1:1 meetings with their teams and providing daily support on active initiatives. They will leverage deep expertise in services management and agile methodologies to support comprehensive quality strategies across a large portfolio of clients. They will have extensive knowledge of Quality Assurance, Quality Engineering, and designing Quality Strategies for enterprise-level brands. This experience will aid the mentorship of a team that supports multiple client product teams, workstreams, and stakeholders with competing priorities and unique SDLCs. Strong experience designing and architecting data-driven reports that provide actionable insights for client-facing communications is highly desirable.

Why you'll love this job:

1. Channel your passion for software testing and be integral in helping our clients build amazing app experiences for users and some of the most exciting companies in the world.
2. Be the trusted go-to testing expert for your clients.
3. Chance to work in a fast-paced environment with a thriving business model, an experienced leadership team, and a top-tier client roster.
4. Collaborate with strongly motivated and experienced co-workers from diverse backgrounds and locations.
5. Opportunity to work flexibly in a distributed by-design company, be a part of our global culture, and contribute to the TestLion Pride.
6. Despite the distances, you'll love Testlio's maniacal focus on software testing as all that we do. This job is for you if you are committed to quality as a discipline.

Why you will love being a part of Testlio:

1. A true sense of belonging: the TestLion Pride is a global community of like-minded people who live Testlio's six values every day.
2. Freedom to roam: Testlio is a global company that embraces flexibility while setting standards to help you succeed in a remote environment by having clear expectations for working hours and communication. We honor national holidays in your home nation and provide a generous number of days off, including personal wellness days. You can do all this while creating opportunities for Testlio's freelance network and supporting social impact programs like Ignite.
3. Proven client results: Testlio's people + software solutions expand testing coverage, improve release velocity, and contain quality assurance costs. Our unique approach ('fused software testing') merges automated + manual testing, on-demand + dedicated resources, and quality + operations systems to unlock new levels of quality engineering value.
4. Great culture: Testlio was founded by women, and 46% of the population is women. Our purpose, vision, and values help drive positive mindsets and behaviors—people like working with each other and love the company's global scale. We move fast and empower people on the frontlines to make decisions and take initiative.
5. Investment in you: Testlio is a global company, and we've created a few benefits that are available regardless of location. In addition to paid time off, you can be reimbursed up to $300/yr for learning. You will also receive stock options and an equipment policy, with Testlio contributing to the bulk of the cost with regular equipment update intervals.

What would your day look like?:

1. Oversee the daily activities and operations of the Testing Manager's team, establishing efficient workflows while fostering a positive, supportive atmosphere that aligns with Testlio's values.
2. Ensure alignment with Testlio's recommended practices across all team members and projects.
3. Monitor the quality KPIs of projects led by your team members, ensuring high standards and continuous improvement.
4. Provide professional support, guidance, and coaching within a team: motivating, challenging, energizing, and empowering team members.
5. Partner with other members of our Services team to build an effective Around the Sun servicing model.
6. Interface with clients, helping to strategize QA within their unique product SDLCs.