Assistant Vice President Professional Services

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Assistant Vice President, Professional Services

$120-$140K

Our client is a privately held premier OSS software developer with headquarters in Richmond Hill, Ontario. Their client list is global with Tier I and II communication service providers. This position is based in Richmond Hill, Ontario reporting to the Vice President Global Services. Travel will be 50-60% within North and Latin America and Europe.

Key Responsibilities

1. Program Operations:
   • Overall responsibility for high quality, timely and profitable professional services proposals, contracts/work definitions and associated customer/partner deliveries.
   • Contract development, negotiation and commitment management of all required business agreements (prime and subcontract).
   • Overall responsibility for client satisfaction related to all customers/partners activities.
   • Coordination and escalation of issues/jeopardy that cannot be handled at a regional level affecting profitability, reputation and customer satisfaction.
2. Partnerships:
   • Identification, selection, development, support and relationship management of strategic partners and extended resource capacity channels.
3. Infrastructure Development:
   • Lead and assist with major practice development projects associated with infrastructure development (process, people, & technology) – primarily focused on quality, competency, productivity and organizational effectiveness.
4. Resource Management:
   • Capacity planning, recruitment and retention of professional services resources including career development, mentoring, training coordination and performance assessment.
5. Financial Management:
   • P&L responsibility and accountability for group including:
   • Revenue/cost/margin management – primarily measured by resource capacity utilization and cost control of non-billable time, travel & expenses.
   • Annual budget preparation and justification, budget management (variance handling).
6. Leadership:
   • Assist with vision, strategy, planning and communication of global/regional PS activities.
7. Other:
   • Assisting the VP, Global Services with other responsibilities, projects & activities as required.

Technical Skills Required

1. Concepts of Project Management:
   • Ability to demonstrate a full working knowledge of basic Systems Development Life-Cycle (SDLC) and supporting Project Management processes and disciplines.
2. Principles of Standard Solution Delivery Approaches:
   • Detailed working level understanding of industry-standard Systems Development Life Cycle (SDLC) project management and solution delivery processes, gating and tools.
3. Concepts of Relevant I.T./Telecom Technologies:
   • Appreciation and understanding of relevant I.T./Telecom Technologies including UNIX, Informix and/or Oracle/Sybase, JAVA, C/C++, CORBA, SNMP, TL1, Q3/CMIP and leading middleware technologies.
4. Principles of Telecommunications Networks:
   • Appreciation and understanding of data communications technologies for "New Public Networks" including ATM, Frame Relay, xDSL, IP and related services.
5. Principles of Telecommunications OSS’s:
   • Appreciation and understanding of telecom service provisioning, planning/engineering, operations, service delivery and engineering.

Leadership Skills Required

1. Innovation:
   • Ability to create innovative and creative solutions to complex management and technical problems.
2. Ability to Work Under Pressure:
   • Ability to handle multiple, concurrent issues, projects and tasks in a controlled and systematic manner.
3. Commitment To Success:
   • Demonstrate outstanding commitment to ensure on-time, on-budget, on-quality and on-scope customer/partner project delivery.
4. Effective Communications Skills:
   • Clear, concise and articulate verbal and written communications skills.
5. Personnel Development & Mentoring:
   • Ability to mentor senior and junior technical staff to assist with career development.

Experience Required

1. 10-12 years of Project Management/PMO experience in complex I.T./Telecommunications project environments.
2. Demonstrated, sustained experience in a leadership/management position within overall organizational responsibility for a medium-large sized team (50+ staff).
3. Demonstrated, sustained on-time, on-budget, on-quality, on-scope experience in a leadership/management position within overall budget responsibility for multiple medium-large sized projects ($1-5m+USD).
4. 8-10 years experience in a consulting and/or professional services company environment.

Training/Qualifications Required

Preferably: Bachelors/Masters degree in Engineering/Management/Telecommunications or related fields.

Productivity Skills Required

High proficiency with: E-Mail/Outlook, MS Office (Word, Excel, Powerpoint), MS Project, MS Access & MS Excel, Project Management/Job Accounting Systems.

If you're not interested, but know someone who is, please help a current or former colleague in their career development by referring them to this position. In addition, we're happy to give you a $750 referral fee.

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