administrative assistant

As part of the Wajax team, the Administrative Assistant / Receptionist is responsible for greeting onsite visitors to the branch, answering phones, and transferring calls to appropriate departments. The incumbent will also be responsible for a variety of general duties to assist in the day-to-day office administrative requirements including ordering office supplies, distributing incoming mail, mail merges for outgoing mail, and preparing various documents within Word, Excel, and PowerPoint.

The Role

• Greets visitors, customers, and vendors
• Answers the telephone
• Manages incoming/outgoing mail
• Prepares estimates as required and obtains purchase order numbers
• Responds to customers in a timely manner, delivering strong internal and external service
• Checks customer accounts and sets up new accounts as required
• Maintains strong communication between technicians, administration, parts, and customers
• Posts time to work orders and completes payroll
• Builds and maintains strong customer relations including interacting directly, booking appointments, obtaining purchase orders, and handling inquiries
• Takes customer calls and schedules technicians for service work as required
• Ensures open lines of communication are maintained between the customer and service/parts department throughout the work order process as needed
• Monitors shop job statuses and workflows for repair jobs, ensuring adherence to processes, timelines, estimates, and schedules, and reports to the service manager
• Issues internal MRO purchase order numbers and tracks and receives vendor invoices
• Performs any other duties assigned
• Flexibility is required during specific high-demand periods

The Candidate

• Education: College diploma / Post-secondary Education
• Work Experience: Previous office administration experience (2-3 years)
• Knowledge: Industrial background, with health, safety, and ISO
• Proficiency: Microsoft Office, including Outlook, Excel, Word, and PowerPoint
• Basic knowledge of heavy equipment is an asset

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights include:

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax-led e-learning and product training through industry-leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Company-matched pension plan.
• Award-Winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.