Customer Service Representative (CSR)

Job Summary:

The Customer Service Representative serves as the first point of contact for customers, handling inquiries, complaints, and requests in a professional and efficient manner. They are responsible for ensuring a positive customer experience by providing accurate information, timely solutions, and courteous interactions.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in-person interactions.
• Handle and resolve customer complaints in a calm, professional manner.
• Provide accurate information about products, services, policies, and procedures.
• Process orders, returns, and account updates promptly and accurately.
• Document customer interactions and maintain detailed records in CRM software.
• Identify customer needs and suggest relevant products or services to enhance satisfaction.

Qualifications:

• Education: High school diploma.
• Experience: Previous experience in customer service, retail, or a related field is an advantage.
• Skills:
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in using CRM software, email, and other communication tools.
  • Ability to multitask and work effectively under pressure.
  • Empathy and patience when dealing with customers.
• Other: Flexibility to work shifts, weekends, or holidays if required.