Client Services Representative - AQM

Your future is bright at AGAT!

At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world.

Summary:

AGAT Laboratories is currently looking for a Client Services Representative (CSR) to join our Air Quality Monitoring (AQM) Division based out of our Calgary location. This role will provide clients with technical information based on their needs and administer an overall positive client experience. Additionally, the Air Quality Client Service Representative will help to bridge the gap between clients and field teams, ensuring smooth communication and service delivery.

The successful candidate will require a patient, stable work style and consistency on repetitive tasks, with the demands of managing a large number of tasks in a fast-paced environment. Along with traits of being cooperative, agreeable with sympathetic listening skills, one who gets along with both members of the team and clients and enjoys being helpful.

In this role one will require a focus on customer service with attention to details, handling large number of tasks and issues with better-than-average accuracy, careful attention to quality, steady fast-paced with comfort working under pressure and an inclination to work under explicitly defined process. This position is an integral part of providing “Service Beyond Analysis.”

What you will be doing:

• Provide prompt and complete responses to all requests from clients.
• Work closely with the management team and serve as the primary point of contact for clients regarding Air Quality Monitoring projects.
• Develop and maintain strong relationships with existing clients which includes face to face meetings, email, correspondence and phone calls.
• Manage customer expectations with respect to all aspects of the work orders in-house.
• Assist Sales team to ensure the proper options are presented to clients regarding testing requirements and any other requests.
• Handle data management tasks related to the AQM department, including daily Level 0 data verification, regulatory monthly and annual reporting, and client-specific reporting tasks.
• Participate in project kick-off meetings as required, to discuss courier logistics, sampling requirements, reporting expectations and invoicing.
• Ensure prompt and accurate delivery of analytical results.
• Make recommendations for process improvements to the management team based on customer requests and feedback.
• Participate in team and individual training to learn job-specific functions, adapting within the role to remain current on all aspects of the department.
• Liaison with AQM team and other operations regarding client projects and remain current on all aspects of the department.

• Preferably an Environmental Degree or Diploma, or equivalent combination of experience and education.
• Previous experience in customer service or administrative roles, preferably in the environmental industry.
• Knowledge of air quality or environmental monitoring terminology, or willingness to learn.
• Minimum 1 year Customer Service experience in the environmental field preferred.
• Proficient computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems [LIMS] and Reporting Systems).
• Excellent communication skills both verbal and written; confident telephone communications are essential.
• Excellent organization and time management skills.
• Effective problem solving skills along with a demonstrated attention to detail.

• Comprehensive health, dental, and vision care.
• Paid vacation and flexible sick time.
• Employee Assistance Program (EAP).
• Long-term disability and life insurance.
• Professional development opportunities.

AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences.

We pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.

At AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well-being.

Through partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental cleanups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back.

Our work extends beyond the laboratory—we’re committed to creating a brighter future for our employees, clients, and the communities we serve.

AGAT Laboratories is an equal opportunity employer, committed to fostering an inclusive and barrier-free workplace. If you require accommodation during any stage of the recruitment process, please inform us confidentially, and we will work to meet your needs.

Thank You for Your Interest:
We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.