Senior Living Advisor

Senior Living Advisor - Charlottetown - Andrews Senior Care

Andrews Senior Care Charlottetown

We're currently looking for a Senior Living Advisor to join our team. As a Senior Living Advisor, you will play a vital role in creating meaningful connections with potential residents and their families, guiding them through the decision-making process with compassion and expertise.

Responsibilities

• Proactively manage inquiries and drive sales to optimize room occupancy across all Andrews Senior Care homes.
• Conduct tours and provide expert guidance to potential residents and their families, ensuring a seamless and personalized experience.
• Serve as a key point of contact for families, offering support and facilitating a smooth transition for new residents.
• Develop and nurture relationships with hospitals, home care providers, social workers, and other external partners to generate referrals and drive occupancy.
• Track leads using our Client Relationship Management system (Infusionsoft) and respond to all live chat inquiries.
• Cross-sell Andrews Senior Care homes based on potential residents' needs and financial considerations.
• Conduct market research, competitive surveys, and rate analysis to identify new opportunities and revenue streams.
• Coordinate the arrival experience and work closely with DOCs and Community Care Managers to facilitate assessments and admissions.
• Maintain accurate and up-to-date resident data in financial and property management software (Yardi).
• Prepare weekly and monthly sales reports, tracking key performance metrics. Regularly update waitlists to reflect changes in potential residents' health and care requirements.
• Address inquiries, concerns, and complaints from residents and families, ensuring timely and appropriate resolutions.
• Travel as required to support sales and marketing efforts across locations.

Requirements

• A passion for building relationships and delivering outstanding service.
• Experience in sales, senior living, hospitality, or a related field. Senior Living experience desired but not mandatory.
• Strong communication and interpersonal skills, with the ability to navigate sensitive conversations with empathy and professionalism.
• A proactive and solutions-oriented mindset, with the ability to work independently and collaboratively.
• Proficiency in CRM systems, financial software, and market analysis tools is an asset.

Full time Andrews Senior Care - Charlottetown