Clinical Services Supervisor

ADAPTABLE ● DETERMINED ● ENTHUSIASTIC ● HANDS-ON ● STRATEGIC

OVERVIEW

A youth-based, non-profit charitable organization that is a leading provider of child and youth mental health services in Ontario, dedicated to enhancing the well-being of infants, children, youth, and their families. A great organization committed to delivering evidence-based, culturally competent, and family-centered care.

The vision of the organization is to provide responsive, compassionate services for children, youth and families to build better and more hopeful futures. They are the Lead Agency for infant, child and youth mental health and addictions services.

EDI-B VALUES

The success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through this effort, all team members embrace their roles in the organization with respect and dignity for all stakeholders. Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging.

MISSION

The Clinical Services Supervisor plays a pivotal role in overseeing and coordinating the delivery of high-quality clinical care within the organization. By implementing best practices and continually evaluating service delivery, the Supervisor helps to enhance the overall quality of care provided to patients, ensuring that the organization meets its commitment to excellence in services.

PRIORTIES

1. Provide clinical supervision, consultation and training to therapists, group facilitators, and contracted staff to ensure exceptional clinical support services.
2. Contribute to the delivery of support services through team building, excellent customer service, continuous quality improvement and risk management.
3. Provide expertise on high-risk cases, including risk assessment and crisis intervention, as requested by staff.
4. Monitor client intakes into the program to ensure every client has been provided with a high level of clinical service from the team.
5. Determine the training and professional development needs of the team and develop/update program curriculum and tools for programs with team consultation.
6. Support the implementation of the program’s strategic plans, direct and monitor clinical activities so that strategic goals and approved budgets are met.
7. Ensure the clinical teams understanding of all clinical and administrative procedures and determine where the policies, procedures and protocols require updates or adjustments to ensure best practices are being adhered to.
8. Respect the agency to maintain and strengthen collaborative relationships with community partners on various projects and initiatives as assigned.
9. Facilitate and support scheduling, audits, performance management and quality monitoring of services.
10. Maintain a high level of clinical competence, participate in professional/program development, clinical training opportunities and staff training.
11. Stay informed about CRPO, OCSWSSW and other regulations and industry best practices through ongoing professional development.
12. Other duties as assigned.

TALENTS & EXPERTISE

1. A Bachelor's degree in Social Work or a relevant field. A Master's degree is considered an asset.
2. Minimum 2 years of experience in a supervisory or management role, with a strong ability to lead and motivate a team.
3. Minimum of 3 years of hands-on clinical treatment experience in a relevant healthcare setting.
4. Current Standard First Aid, CPR and CPI certificate.
5. Registration with the OCSWSSW or the CRPO.
6. Supervisory experience in a Not-for-profit, unionized environment is a strong asset.
7. Proven ability to lead by example, engage and mentor staff, and guide teams toward successful project completion and goal achievement with humility and efficiency.
8. Effective communication and interpersonal skills.
9. Strong strategic planning, team building and facilitation skills.
10. Change management experience is considered an asset.
11. Flexible hours as needed, rotating on-call schedule.