Director, Operations

Union/Affiliation: Administrative Professional Excluded Staff
Pay range: $118,992 to $163,978 annually
SFU Department Descr: School of Medicine – Office of the Dean
Position Grade: 15
# of openings: 1
Biweekly Hours: 72

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

In the School of Medicine, we are committed to shaping the future of healthcare through innovative education, groundbreaking research, and community engagement. As we embark on this journey to redefine medical education, we are seeking passionate individuals who are eager to contribute to our mission.

We envision a medical education system where students and residents learn as part of a team in primary care, community-level settings and patient-centred environments. Our curriculum considers social, environmental and prevention contexts while seeking to advance reconciliation by embedding and equalizing Indigenous knowledge systems in our learning, research and practices. As we establish the School of Medicine in Surrey, B.C., we will foster our growing relationships with the local community, Fraser Health Authority, First Nations Health Authority, physicians and Indigenous partners who will help us meet the diverse health needs of the communities we serve. We seek to improve access to primary care throughout the province while resting on a solid foundation of high-quality, accredited education and world-class research efforts that keep us oriented toward measurable and socially accountable outcomes.

About the Role

The SFU School of Medicine is seeking a visionary Director of Operations to oversee the daily operations and drive the strategic goals of the School. This role is vital in ensuring operational efficiency, productivity, and alignment with the School’s values, mission, and vision. The Director will lead the development and implementation of standardized procedures, key performance indicators (KPIs), and best practices, while fostering a culture of inclusion and continuous improvement.

Key responsibilities include managing the administrative workforce, mentoring staff, and leading change initiatives to enhance service delivery and operational performance. The Director will work closely with senior leaders, faculty, and external stakeholders to support strategic initiatives and optimize processes.

If you are a strategic leader with a passion for driving operational excellence in a dynamic educational environment, apply today to join SFU's School of Medicine!

Qualifications

Ideal candidates will have an MBA or PMP certification, over ten years of senior leadership experience, strong expertise in operational management, and a proven ability to lead cross-functional teams through complex changes.

1. Extensive knowledge of multiple operational functions and principles, including finance, customer service, and employee management.
2. Proven ability to plan and manage operational processes to maximize efficiency and productivity.
3. Demonstrated ability to streamline or implement structures and roles that support operational efficiency.
4. Experience in developing and executing business plans.
5. Strong working knowledge of data analysis and performance metrics.
6. Proficiency in business management software, such as SAP, ERP and CRM.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Administrative Professional Excluded Staff group (APEX):

1. 4 weeks’ vacation (prorated for the first year)*
2. Hybrid-work program for eligible positions
3. Employer paid defined benefit pension plan
4. On-campus tuition waiver for employees and their immediate family members*
5. Off-campus tuition reimbursements and professional development funds*
6. And more!

*Prorated for part-time employees

Additional Information

The pay range is the span between the minimum and maximum base salary for the position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the pay range.