Patient Registration I - Patient Access - Hamilton - Resource

Overview

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Campus Overview

Kettering Health Hamilton

• Kettering Health Hamilton, formerly Fort Hamilton Hospital, has been serving the Hamilton community for over 90 years.
• Leads the way to better health in the Butler County area, serving patients from Fairfield, Oxford, Cincinnati, Middletown, and surrounding communities.
• KH Hamilton offerings include maternity, emergency, the most advanced wound healing in Butler County, and a range of outpatient services.
• In 2020, KH Hamilton received an “A” from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
• Full-service, community hospital licensed for 203 beds.
• In 2020, KH Hamilton received several awards from Healthgrades:
  • America’s 250 Best Hospitals (2018-2020)
  • America’s 100 Best Pulmonary Care (2018-2020)
  • Gastrointestinal Care Excellence Award (2020)

Responsibilities & Requirements

Patient Registration I position’s major duties include, but are not limited to the following:

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts.
• Ensuring that payer sources and payment arrangements and options have been discussed.
• Assisting patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable).
• Reviewing an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account.
• Demonstrating knowledge of all compliance or legally required registration forms, consents, literature, and documents.

Preferred Qualifications

Qualifications:

• Previous registration or scheduling experience strongly preferred.
• Excellent written and oral communication skills.
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge.
• Demonstrated competency in working in teams and ability to effectively communicate with all levels.
• Ability to learn site-specific patient processing software.
• Computer literate and very strong with Microsoft Office Suite.
• Ability to function in a high-paced, often stressful environment and/or circumstances while maintaining a respectful, caring, and professional manner.
• Flexible schedule to fit staffing needs.

Education:

• High school diploma required.
• One or more years of medical office or customer service experience required.