Clinical Specialist - Structural Heart (Western Canada)

About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

1. Career development with an international company where you can grow the career you dream of.
2. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
3. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity
This position is field-based in Abbott’s Structural Heart Division. This division’s purpose is to restore health and improve quality of life through the design and provision of device and management solutions for the treatment of structural heart disease.

As the Clinical Sales Specialist, you’ll have the chance to promote and support Abbott Structural Heart products, focusing on MitraClip and TriClip, through education of current and potential customers and procedure coverage within a defined territory (Western Canada). You will provide clinical education and sales support to assist in achieving projected sales goals and increasing sales revenues within assigned product lines. Additional support may be needed outside of defined territory as business needs arise.

In addition, you will exhibit clinical competency, ensure patient-centric focus, maintain high standards on clinical outcomes, and actively support the Account Manager to identify opportunities and challenges within existing and potential accounts, while assisting in the achievement of business goals and increased sales revenue.

What You’ll Do

1. Serve as primary resource for intraprocedural clinical support, including active troubleshooting in high-stress environments, and effectively direct physician behavior in a clinical setting.
2. Partner with Account Manager and Market Development Specialist to develop and establish territory strategy and referral pathways to expand patient access and deliver procedural growth.
3. Ensure a firm grasp of account activity, current and historical performance.
4. Educate interventional cardiologists, catheter lab staff, and ancillary personnel on the merits and proper clinical usage of Structural Heart products and provide technical support to physicians during procedures.
5. Deliver echo-specific education to hospital labs, referring physicians, and echo technicians.
6. Communicate product, clinical, and market data to appropriate personnel and support the company’s efforts to develop and implement product marketing strategies.
7. Inform customers of the latest product, therapy, and technology developments in the industry and engage in clinical, procedural, and technical discussions, linking data outcomes to key messaging.
8. Meet with existing and potential clients to identify clinical needs, goals, and constraints related to patient care, and provide creative and feasible solutions.
9. Build relationships in various hospital departments (Echo Lab, valve coordinator, surgery, purchasing, VP of cardiology, Hospital Administrator, etc.) and identify key decision-makers to facilitate future sales.
10. Collaborate with diverse constituents and physicians within the center (interventionalists, echo cardiologists, sonographers, cardiac anesthesiologists, CV surgeons, catheter lab management, etc.) to generate referrals, procedure scheduling, and ensure good clinical outcomes for patients.
11. Maintain focus, flexibility, and agility while faced with challenging organizational objectives and an ever-changing environment.
12. Remain compliant in an ever-changing regulatory environment (internal and external).
13. Respond to internal and external compliance demands.
14. Maintain value to the customer, ensuring skillset is viewed as an expert in therapy and industry.
15. Proactively invest in professional development and remain relevant.
16. Operate the CRM (SalesForce customer relationship management) system and ensure information is available to the company in a timely and accurate manner.
17. Travel required, up to 80% depending on region/territory and assigned therapy. Weekend educational events as needed, as well as evening dinners.

Required Qualifications

1. Bachelor’s degree required.
2. 1-3 years of experience in a similar role in a hospital required (cardiac catheterization clinical or other related healthcare company technical setting preferred).
3. Excellent written and verbal skills.
4. Knowledge of MS Office.
5. Experience working with and programming databases.
6. Proactivity and initiative.
7. Excellent presentation, leadership, and coaching skills with the ability to work in a complex environment.
8. Experience running and executing programs for Health Care Practitioners and other stakeholders.
9. Works effectively in both team environments and independently.
10. The ability to handle a diverse and complex workload, largely in a clinical environment.
11. Valid driver’s license.
12. Willingness to travel extensively in Quebec and Ottawa and elsewhere as required.

Preferred Qualifications

1. Experience in a hospital setting with Cardiovascular procedures.
2. Cardiac Cath Lab or other hospital technical experience.
3. Relevant clinical experience within the medical industry.
4. Knowledge of echocardiographic technologies.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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