French Helpdesk/Technical Support

Our client, a major financial institution in Canada, is looking to hire a French Helpdesk/Technical Support for a 12-month contract. This role is hybrid with 4 days a month in Scarborough.

Responsibilities Include:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level.
• Troubleshooting customer concerns over inbound phone calls.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Qualifications:

• Fluent English/French - Mandatory (no exceptions, bilingual and fluency in both required).
• 1-2 Years Customer Service Experience.
• 1-3 years of browser troubleshooting practices.
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.

Nice to Have:

• Previous Help Desk or Contact Center experience.
• Technical Help Desk Experience.

If you are interested in this opportunity, kindly send your resume in MS Word format to priyanka2@ifgpr.com.