Western Alberta Regional Victims Serving Society Court & Support Navigator

Western Alberta Regional Victims Serving Society Court & Support Navigator

Western Alberta Regional Victims Serving Society
Jasper, AB
Hybrid work
$29.00–$34.66 an hour - Full-time

Job details
Pay: $29.00–$34.66 an hour
Job type: Full-time
Shift and schedule: Weekends as needed, Monday to Friday, On call

Benefits
Dental care, Extended health care, Paid time off, Vision care

About Us
The Western Alberta Regional Victim Serving Society (RVSS) provides a broad range of services under the Victims of Crime and Public Safety Act and Regulation, and in partnership with the Government of Alberta (GoA), the Alberta RCMP, specialized and community-based victim serving organizations, municipalities, and other local agencies. The RVSS assists victims of crime throughout the criminal justice process by providing the core services of information, support, and referrals. The RVSS also supports communities by providing resources and support to people undergoing loss and tragic circumstances. Service delivery is responsive to the needs, concerns, and priorities of clients of the program.

Roles and Responsibilities
Reporting to the Assistant Director of Operations, the Court and Support Navigator provides front-line services to victims of crime in cooperation with police agency partners including police-based support, Victims Assistance Program support, court navigation support, case management, education and advocacy. The Court and Support Navigator provides information, referrals, and support to victims under the Victims of Crime and Public Safety Act and Regulation, and the Victims of Crime Protocol. Court and Support Navigators are an integral part of the front-line services team and work to ensure victims are supported in a timely and effective manner.

Duties of this position include:

1. Integral member of the front-line services team:
   • Work effectively with team members to execute the RVSS’s mission, mandate, and service delivery goals.
   • Contribute to team meetings and discussions; provide advice, interpretation, and input into operational policies and procedures.
   • Be aware of and comply with all governing legislation, regulations, industry standards, and codes, and organizational policies and procedures of the RVSS and partner agencies.
   • Raise concerns and issues of clients and partners to the Director of Regional Operations; resolve problems by analyzing and advising on policies, procedures, and technology aimed at improving service delivery.
   • Provide ongoing mentorship and guidance to new front-line team members and volunteer advocates.
2. Provision of Information, Support and Referrals to Victims of Crime:
   • Provide immediate emotional and practical support to victims of crime to mitigate trauma.
   • Support victims of crime in navigating the criminal justice system.
   • Provide information on the rights and responsibilities of victims in the criminal justice system.
   • Provide referrals to appropriate community and government support services.
   • Follow up with clients not involved in the criminal justice system to ensure that they are aware of available supports and services.
3. Police-Based Support:
   • Support RCMP response by helping individuals referred to Victim Services mitigate immediate distress.
   • Provide in-person crisis intervention (on-scene, virtually, or at an approved service delivery location).
   • Provide ongoing trauma-informed support to victims during the investigative process.
4. Victims Assistance Program (VAP) Support:
   • Provide information to victims on the Victims Assistance Program.
   • Assist with application process and facilitate referrals to VAP caseworkers.
   • Facilitate e-transfer and pre-paid debit card deployment, and complete reporting requirements.
5. Court Navigation Support:
   • Provide navigation support to victims before, during and after court proceedings.
   • Provide information to victims on the court process.
   • Work with Crown Prosecutors and other agencies to educate, assist, and support victims during the criminal court process.
6. Case Management:
   • Conduct needs assessments with assigned caseload of victims, with an emphasis on trauma-informed care.
   • Support and record victim safety plans.
   • Ensure all interactions with victims are fully and accurately documented.
   • Follow-up with victims, as required, to ensure awareness of next steps.
   • Maintain adequate and accurate statistical data for ongoing program evaluation.
7. Education and Advocacy:
   • Engage in community outreach activities to assist the RVSS in building a strong network of partner agencies.
   • Act as an advocate for victims to major criminal justice partners.
   • Participate in and provide support for events/activities including workshops and community awareness activities.
   • Pursue continual learning by participating in educational opportunities.

Qualifications
Education:
Minimum of 2 years of post-secondary education in a related field from a recognized post-secondary institution. Minimum of 2 years related client service experience, preferably with individuals who have experienced crisis/trauma.

Assets:

• Understanding of the Criminal Justice System.
• Ability to work collaboratively with community-based victim serving organizations.
• Excellent organizational, time management, and prioritization skills.

Additional Requirements:

• Enhanced criminal record check for vulnerable sector is required.
• RCMP Enhanced Reliability Security Clearance is required.
• Valid class 5 driver’s license (or provincial equivalent).

Salary
$29.00/hour- $34.66/hour
Location
Jasper, Alberta
Travel
Travel will be required for work location, critical incident response and/or callouts.

Job Type: Full-time
Pay: $29.00-$34.66 per hour
Benefits: Dental care, Extended health care, Paid time off, Vision care
Schedule: Monday to Friday, On call
Work Location: In person
Expected start date: 2024-10-15