Service Technician (GTA) - Virtual

Overview

Service Technician - GTA

• Do you have a unique interest in servicing and supporting printing equipment?
• Do you love working with your hands?
• Do you enjoy figuring out how things work?

If so, then read on because we may have just the right opportunity for you.

Reporting to the Supervisor, WFP Service, you will be responsible for providing Wide Format Printer service to our customer base across a specified region. You will be involved with system installations, modifications, relocations, and operator training for the Wide Format Systems.

Responsibilities

Key Responsibilities:

• Maintaining great customer satisfaction and building strong relationships
• Escalating unresolved problems according to predefined service procedures
• Providing operator training on our equipment to our customers
• Performing corrective and preventative maintenance on the Wide Format Systems, including pre/post third-party equipment and software at the customer site and/or region
• Maintaining parts inventory and controlling parts expenses and overtime
• Performing installations, deinstalls, and/or relocations at the customer site
• Maintaining diagnostic and physical tools

Qualifications

To Succeed, You Will Need:

• Vocational or Technical Training in electrical/networking is required
• Superb computer and technical skills to understand schematic boards and have a working knowledge of operating systems
• Minimum 1 year experience in fixing equipment
• Strong time management skills to balance and prioritize multiple maintenance calls
• Excellent equipment operation skills are required to operate Wide Format Printing Systems
• Ability to review equipment, analyze issues, and troubleshoot systems
• Strong communication skills required to effectively explain issues and train end users

Why Join?

VIRTUAL WORK

• This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
• When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

BENEFITS

• Comprehensive health coverage plan that includes medical, dental, and vision
• Life insurance, disability, and wellness programs
• Vacation, Paid Personal Time, and Sick days
• Matching RRSP contribution & Profit-Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships, and more!

EMPLOYEE PERKS

• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
• Community involvement
• Employee Appreciation Events