Intermediate Training Specialist

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Cynet Systems Inc

Ottawa

CAD 80,000 - 100,000

Be among the first applicants.

2 days ago

Job description

Job Description:

Responsibilities:

Organizes, analyzes and maintains asset information to establish an accurate and complete repository and to track software and hardware assets throughout their lifecycle.
Analyses and reports on asset usage when contracts are nearing completion to determine if license and support should be renewed; makes recommendations to renew licenses or terminate contracts, based on results of analysis (e.g. usage, cost effectiveness, etc.).
Assists with the establishment and implementation of standardized global IT Asset Management (ITAM) policies, processes and procedures to foster/ensure compliance with contract requirements; manages ongoing maintenance of procedures.
Conducts and reports asset reconciliation and audit activities related to license compliance requirements, including financial, licensing, warranty information; implements audit recommendations/findings to ensure compliance is met.
Provides appropriate data to ITAM Ordering & Contract Coordinator for processing procurement requisitions.
Analyzes trends and market conditions for present and future company requirements of software and hardware assets.
Compares warranties, maintenance agreements, and vendor contracts to assist with asset upkeep, upgrades, repair, and replacement.
Communicates asset lifecycle changes such as end of life – support, retirement with identified risks and options to team members and stakeholders in a timely and clear fashion.
Maintains information in a database format to address budgeting, compliance and inventory, contracts and costs; assists in the development of reporting to address management requirements for information and composes relevant reports to support management decision-making.
Continuously monitors performance of existing processes, recommending solutions and implementing process efficiencies where required; researches industry best practices and compares against the organization’s practices in order to establish benchmarks for managing IT assets.
Prepares workflows/procedures to ensure new/updated processes are integrated into operational environment.
Provides support for I&IT Operations related projects as required.

Must Haves:

2+ years' professional working experience with Publishers such as Microsoft and Oracle to manage software licensing agreements and compliance, including interpreting licensing terms and conditions, conducting audits, renewals, and negotiations.
Working experience with the ServiceNow products, SAMPRO & HAMPRO.
Effectively able to convey qualitative & quantitative information to both technical and non-technical audiences, including leadership.

Required Skills:

Working experience with the ServiceNow products, SAMPRO & HAMPRO.
2-3+ years' professional working experience with Software Asset Management at or for large organization(s).
2+ years' professional working experience with Publishers such as Microsoft and Oracle to manage software licensing agreements and compliance, including interpreting licensing terms and conditions, conducting audits, renewals, and negotiations.

Desired Skills:

Highly proficient in the use of Microsoft Excel to create/modify pivot tables; create dashboards; clean data; working with large data sets & occasionally consolidating data from multiple sources.
Proficient with infrastructure software; having experience managing large, complex infrastructure vendors like IBM, Microsoft, VMWare, Oracle.
Familiar with ServiceNow Client Tools & the Configuration Management Database (CMDB).
Exceptional analytical, research, and problem-solving capabilities.
Can adapt to working in a fast-paced, collaborative team environment.
Attention to detail and a commitment to delivering high-quality results.
Completion of International Association of Information Technology Asset Managers (IAITAM) Certified Software Asset Manager (CSAM) is an asset.