Intermediate Technician, Audiovisual and Educational Technologies

Intermediate Technician, Audiovisual and Educational Technologies

Apply locations: Ottawa, ON Main Campus

Time type: Full time

Posted on: Posted 2 Days Ago

Time left to apply: End Date: January 13, 2025 (22 days left to apply)

Job requisition id: JR19053

Job Type: Employee

Duration in Months: N/A

Job Family: Technical Support

# of Open Positions: 1

Faculty/Service - Department: Educational Technologies Support

Campus: Main Campus

Union Affiliation: UOITP

Date Posted: December 19, 2024

Applications must be received BEFORE: January 13, 2025

Hours per week: 35

Salary Grade: UOITP Grade 08

Salary Range: $64,460.00 - $80,147.00

Position Purpose
Reporting to the Lead Technician, Audiovisual and Educational Technologies, the incumbent provides advice and technical support services to end users in areas related to the installation, operation, access, security, maintenance and repair of all educational technology equipment and applications on campus, both permanent and mobile.

In this role, your responsibilities will include:

• Diagnostic and Repair Services: Provide technical support to end users for all educational technology equipment and applications under the sector’s responsibility.

• Installation Services: Perform cabling and new equipment installations in classrooms and specialized facilities.

• Client Support: Provide immediate support during classroom and video/audio conference malfunctions.

• Client Operations: Ensure proper connection of classrooms and individual users for all regular credited academic courses.

• Monitoring and Maintenance: Perform regular inspections to ensure a high level of security, reliability and performance of classroom educational technologies.

What you will bring:

• Knowledge of current educational technologies and their applications.

• Several years of experience in providing technical support and training to clients.

• A valid A+ Certification or willingness to obtain.

• Health and safety certification or willingness to obtain.

• Knowledge of micro-computing technology.

• Knowledge of audio-visual systems and devices.

• Ability to work independently and in a team.

• Planning and problem solving skills.

• Ability to work under pressure and manage multiple priorities.

• Ability to lift and transport objects up to 20kg.

• Bilingualism – English and French (written and spoken).

Hours of work: 2 p.m. to 10 p.m. (Hours are subject to change according to business requirements)

Key Competencies at uOttawa:
Planning, Initiative, Client Service Orientation, Teamwork and Cooperation.

The University of Ottawa embraces diversity and inclusion in the workplace. We are committed to creating and maintaining an accessible, barrier-free work environment.

Note: The hiring process will be governed by the current collective agreement.

If this is a front-line position, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language.