Digital Services Site Technical Analyst

Digital Services Site Technical Analyst

The greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird.

As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. Beyond Bird, this impact is felt in the fundamental aspects of our everyday lives. From the critical infrastructure we depend on, to the energy and resources that keep us moving - we are powering our communities and shaping Canada’s skylines coast-to-coast.

Bird is seeking a dynamic and tech-savvy Field IT Support Specialist to provide on-site technical support for our construction teams. This role involves traveling to various job sites in Northern Alberta to ensure the seamless operation of IT systems and infrastructure critical to our projects. The ideal candidate will have strong troubleshooting skills, an understanding of construction technology, and the ability to work effectively in a fast-paced, hands-on environment.

This position is based on site in Fort McMurray, Alberta.

What You Will Be Working On

• On-Site IT Support: Travel to construction sites to set up, maintain, and troubleshoot IT equipment, including computers, printers, mobile devices, and network infrastructure.

• District Office Support: Provide comprehensive assistance for level one and level two troubleshooting within the local office. This includes fulfilling service requests and offering remote incident support to ensure seamless operations across the national organization.

• Network Management: Deploy and manage Wi-Fi and other network solutions tailored to remote and dynamic construction environments.

• Technology Setup: Configure and support construction-specific software and hardware, including project management tools, ruggedized devices, GPS systems, and field communication platforms.

• User Assistance: Provide technical support and training to on-site staff, ensuring they can effectively use construction-related IT tools and systems.

• Issue Resolution: Diagnose and resolve hardware, software, and connectivity issues promptly, minimizing downtime on critical construction activities.

• Equipment Maintenance: Monitor and maintain IT inventory for job sites, ensuring all equipment is functional and up-to-date.

• Documentation: Maintain detailed records of IT configurations, troubleshooting steps, and site-specific requirements for future reference.

• Collaboration: Work closely with the central IT team, construction managers, and external vendors to implement and optimize IT solutions that support operational goals.

• Cybersecurity Awareness: Implement and enforce IT security protocols to protect sensitive construction data in field environments.

What We Are Looking For

• 4+ years of IT support experience, preferably in field or remote settings. Familiarity with construction industry technology is a plus.

• Proficiency in Windows operating systems, network setup and troubleshooting, and mobile device management (MDM).

• Knowledge of Construction Tech: Familiarity with construction management software (e.g., Procore, BlueBeam).

• Ability to think critically and resolve IT issues independently under tight deadlines.

• Strong interpersonal skills to interact effectively with diverse construction teams and technical staff.

• Willingness to work outdoors and navigate construction sites safely. Must be able to lift and carry IT equipment as needed.

• CompTIA A+, Network+, or equivalent certifications (preferred).

Bird celebrates diversity and is proud to be an equal opportunity employer. We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.