Project Manager, Special Events (FIFA World Cup 2026) (11008)

JOB INFORMATION

Requisition ID: 11008

Number of Vacancies: 1

Department: Service Planning and Scheduling (20000011) - Service Planning and Scheduling (30000009)

Salary Information: $106,597.40 - $133,315.00

Pay Scale Group: 10SSA

Employment Type: Temporary August 2026

Weekly Hours: 35 Off Days: Saturday/Sunday Shift: Day

Posted On: March 26, 2025

Last Day to Apply: April 4, 2025

Reports to: Head, Service Planning & Scheduling

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year.

Career Opportunity

Do you thrive in a dynamic, fast-paced environment where your project management skills make a tangible impact?

We are excited to announce a new opportunity here at the TTC. The Project Manager, Special Events (FIFA World Cup 2026) is responsible for coordinating all TTC activities to support the planning and execution of FIFA World Cup 2026 matches, festivities, and ensuring travel resiliency.

What You Will Do

• You will provide coordination of all TTC activities to support the planning and execution of TTC’s support of FIFA World Cup 2026 matches, festivities and background travel resiliency.
• Assist in establishing the overall TTC service plan for delivering spectator and visitor travel for the tournament including service requirements and crewing, supervision and customer service staffing, customer experience including wayfinding, etc.
• Detailing operational and resource requirements to inform the TTC’s budgetary needs for the tournament period.
• You will work with TTC’s operations and emergency management teams to develop plans to respond to one-day or unexpected events during the tournament period (road closures, special events, emergency responses, etc.).
• Assist with communications and procedures between Transit Control and City and Provincial operations centers during the tournament.
• You will participate in developing and reviewing plans for traffic management, transit facilities design and passenger flow management and coordinating participation by various TTC departments and groups.
• Establish effective collaboration with front-line employees, the City of Toronto FIFA World Cup Secretariat, the FIFA World Cup 2026 Organizing Committee, City of Toronto departments, Metrolinx/GO Transit, and other regional transit agencies.
• Participate in extensive planning/coordination meetings to ensure seamless delivery of TTC services during the tournament.
• Assist in executing the plans during the tournament and assurance of TTC’s service and customer experience plan.
• As Project Manager, Special Events (FIFA World Cup 2026) you will provide clear and direct guidance to employees as well as effectively motivate and coordinate their efforts towards maintaining the efficient flow of the tournament attendees and visitors using the TTC.
• Leading post-tournament reporting, lessons learned, and close-out activities.
• Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (if applicable and within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service provider and an employer.

What Skills Do You Bring?

• Manage projects
• Apply analytical skills
• Plan and organize activities/projects to meet section and organizational goals
• Understand and apply relevant laws and regulations
• Understand the organization's fiscal environment
• Use office technology, software and applications

What Qualifications Do You Bring?

• Your educational background including a college Diploma or University Degree in Business Administration or related discipline; or a combination of education, training and experience deemed to be equivalent is integral and will contribute to the success in this role.
• Experience in transit planning, transit operations, customer service and special events will be a strong asset.
• Your application will demonstrate sound knowledge of TTC’s transportation operating policies and procedures combined with a comprehensive knowledge of policies and practices of other related agencies, particularly in the delivery of special events and emergency planning.
• Must be well versed in the use of spreadsheet and other desktop applications related to the work; possess sound judgement, well-developed analytical, problem solving, organizational, interpersonal, oral communication and report writing skills; and have demonstrated ability to coordinate the efforts of others to accomplish objectives.
• Your application will also demonstrate superior oral communication and writing skills; good public speaking and presentation skills; excellent administrative and investigative skills.
• Must have or acquire knowledge of department specific procedures and processes, combined with the TTCs organizational structure, policies and procedures applicable to the work performed.
• Your application will demonstrate project management experience and demonstrated experience in budgeting and cost control.
• Project Management Professional (PMP) Designation is considered an asset.
• Your proven ability to manage high-profile projects including ability to identify, manage and mitigate risks and issues is required.
• Analytical skills to develop efficient and effective approaches to deliver a seamless customer journey and experience is required.
• Your application will demonstrate collaboration skills to build productive internal and external relationships.
• Your proven ability to communicate effectively to varied audiences including colleagues, executives and elected officials is required.
• Understanding of the organization's fiscal environment to guide decision making and recommendations is required.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Our Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization.

The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.