Manager, REO Closing

Overview

The Manager of the National REO Closing Services Department is responsible for managing one or more closing teams and/or one or more clients to ensure their performance meets or exceeds company standards while maintaining client satisfaction. The incumbent is accountable for managing workload issues across teams and/or clients and tracking their productivity as a whole. On occasion, the manager may be called upon to participate in the daily operations of the closing services department including, but not limited to title clearance, pre-closing, CD preparation, and reject resolution.

What you will do

• Manage teams to meet corporate and departmental objectives
• Communicate new policies and procedures to teams
• Enforce company policies and procedures, and identify issues that may require counseling with the human resources department
• Participate in the counseling process with human resources
• Manage workload issues within their teams/clients, and propose and implement efficiency initiatives as needed
• Participate in the system enhancement signoff process
• Review staffing requirements and any additional staffing needs based on forecast work volumes
• Provide one-on-one training to team members as needed or requested
• Manage attendance files (vacations/call-offs) and review and sign-off on timesheets for payroll functions for their team members
• Administer performance management planning and review process for team members
• Participate in the interviewing, hiring, and termination process
• Document job performance of team members according to company policy and procedure
• Manage team productivity to ensure client/borrower satisfaction
• Identify oldest and number of rejects and work with team to resolve
• Review the training to ensure staff is being trained in all areas
• Address dissatisfied client issues and evaluate ways to avoid future problems
• Attend conference calls, virtual meetings and coordinate items to be addressed with the client
• Review loss/overage rejects and performance indicators to determine training needs
• Assist in facilitating training sessions, participate in strategic planning initiatives, communicate with the client regarding Mortgage Connect policies and procedures
• Responsible for developing partnerships with our clients
• Address post-closing issues
• Maintain interdepartmental relationships
• Review reports, in conjunction with dashboard/notifier
• Act as a leader within the company
• All other duties assigned

What you will bring

• Bachelor’s degree or three (3) years’ experience in the real estate, banking or vendor management industry
• Knowledge of real estate closing and title clearance processes
• Must possess good organizational skills, ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills
• Previous management experience
• Knowledge of personal computers and Microsoft software products

What we offer

• Competitive pay rates based on skills and experience
• Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identity theft), employee discounts
• Rest and relaxation: Paid holidays and generous PTO based on tenure
• Community and Philanthropy: Paid volunteer time
• Paid Maternity and Parental Leave
• Contribute to your future: 401K plan and robust continuous learning opportunities
• Work Perks Program: Access to discounts that help save money in your daily life

Is this the ideal location for you?

Mortgage Connect is committed to offering a flexible work environment for this role. This is a remote role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.)

Who we are

Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.

All onboarding employees will be required to complete a pre-employment background check and drug screening.

We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com