Bilingual French English Content Claims Specialist

CONTENT CLAIMS SPECIALIST (Bilingual: English | French)

We are hiring an in-house bilingual content claims specialist to join our team remotely in Canada.

The position location is flexible, and we can offer in-office, hybrid, or fully remote working arrangements.

QUALIFICATIONS

• Strong communication skills.
• Willingness to learn and continuously improve.
• Be able to provide an adequate workspace, free of noise.
• Demonstrated ability to adapt to change and new technology.
• Employee must provide their high-speed internet service.
• Ability to communicate effectively verbally and in writing in both French and English.
• A Secondary School diploma background/experience in the property claims industry would be considered an asset.
• Company equipment will be provided. It is the employee’s responsibility to care for and maintain the equipment, as per policy.

JOB DESCRIPTION

• The role of Contents Claims Specialist is a multi-faceted role, which focuses primarily on the following four key areas of adjuster’s content claims handling operations:
• Acting/operating as a third party, intermediary between the Insurance Company’s property adjusters and their policyholders concerning conducting fair market assessments and valuations of policyholders’/claimants’ total loss personal contents, which are most commonly caused by theft, water, fire, and other perils.
• Operating from their home-based offices, adjusters’ Content Claim Specialists are responsible for recording all daily claims handling activity, concerning hours worked/time spent per task, as well as fulfilling all of their required administrative job duties.
• Focusing on the accurate and timely processing of the industry’s major loss and damage content claims, via the use of adjusters’ claims handling professional-service methodology and its Web-based content claims processing and pricing platform/system – exclaim. Operating from their appropriately set up and equipped home-based offices, Adjuster’s Contents Claims Specialists are consistently (daily/weekly basis) assigned new claim files.

RESPONSIBILITIES

• Report/record all time spent on each claim file on a consistent and daily basis.
• Consistently promote the adjuster's brand, image, and reputation professionally and positively.
• Perform according to the Company's performance/productivity standards on each task and every claim.
• Must have and maintain a high-speed internet connection to work with the adjuster's website and the equipment provided.
• Consistent and quality turnaround of all claims by the Company’s productivity and performance standards.
• Conduct ongoing new research and price contents from completed claims inventories, the schedule of loss forms, and from contractors’ lists.
• Perform other tasks and claims-related functions from time to time, and as directed by the Company’s Manager, In-house Operations.
• Submit completed claims reports to Insurance adjusters, close files to meet adjusters' performance cycle times and productivity standards.
• Effective and professional communications with all key stakeholders in the claims process, including adjuster claims reps, adjusters, policyholders, and industry contractors.
• Maintain a 40-hour workweek when required and work is available, at the Manager’s request. This will vary and will be mandatory by operational requirements.
• Maintain claim related notes in the Company’s Claims System/Web-application (exclaim), relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.
• Conduct data entry, research, and pricing of higher-valued, personal contents based on like, kin, and quality pricing, and working with various means of researching fair market pricing via suppliers, Internet, databases, and other means.