Account Manager

Job Title: Account Manager
Company: Commercial Facilities Management
Location: South East Essex
Salary: £40,000 – £45,000 Per Annum (depending on experience)

About:
Our client is a leading commercial facilities management company dedicated to providing comprehensive solutions for businesses across various industries. They pride themselves on delivering top-notch services that ensure the smooth operation and maintenance of commercial properties. Their commitment to excellence and customer satisfaction sets them apart in the industry.

Position Overview:
We are seeking a dynamic and experienced Account Manager to join our team. The Account Manager will be responsible for maintaining and growing relationships with our clients, ensuring their needs are met with the highest level of service. This role involves managing multiple accounts and collaborating with various departments to deliver exceptional facilities management solutions.

Key Responsibilities:

1. Client Relationship Management:
   • Act as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships.
   • Understand clients’ needs and objectives, and tailor services to meet those requirements effectively.
   • Conduct regular client meetings to review service performance, address concerns, and identify opportunities for improvement.
2. Account Management:
   • Manage multiple client accounts, ensuring all services are delivered on time and within budget.
   • Develop and implement account plans to drive client satisfaction and retention.
   • Monitor and report on account performance, including service delivery, financial metrics, and client feedback.
3. Collaboration and Coordination:
   • Work closely with internal teams (operations, finance, HR, engineers, etc.) to ensure seamless service delivery and resolve any issues promptly.
   • Coordinate with the facilities management team to ensure all client requirements are met efficiently and effectively.
   • Provide regular updates to senior management on account status and performance.
4. Reporting and Documentation:
   • Maintain accurate and up-to-date records of all client interactions, contracts, and service agreements.
   • Prepare detailed reports on account activities, service performance, and client satisfaction.
   • Ensure compliance with all company policies, procedures, and industry regulations.

Qualifications:
• Proven experience as an Account Manager or in a similar client-facing role, preferably in the facilities management, construction, maintenance, or related industry.
• Strong understanding of facilities management services and best practices.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple accounts and projects simultaneously.
• Strong problem-solving skills and attention to detail.
• Proficiency in MS Office and CRM software.

What We Offer:
• Competitive salary
• Comprehensive benefits package, including health, dental, and vision insurance.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.
• The chance to be part of a dynamic team committed to excellence in facilities management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they would be a great fit for this opportunity to – shelly.newton@adore-recruitment.co.uk