Experienced Commercial Property Claims Adjuster

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We currently have some exciting roles for Experienced Commercial Claims Adjusters for our Customer Response - Property team.

Aviva recognizes the importance of being flexible and the benefits of being together; this role will be hybrid – the best of both worlds.

You will be responsible for claim settlement of predominantly commercial property claims (80% commercial | 20% personal lines) via telephone with a key focus on quality and customer service. The successful candidate will work with premiere property vendors to quantify the claim and apply cost-saving guidelines in the quantification of loss and expense without compromising the delivery of superior customer service.

What you’ll do:

• Support our claims customer demand through a phone and text line environment.
• Investigate and negotiate various Commercial Property Claims in accordance with Aviva's claim procedures and guidelines.
• Confirm coverage and compile FNOL information for incoming claims.
• Provide in-depth commercial claims guidance/advice to customers, peers, and other stakeholders.
• Ensure data accuracy and the issuance of payments to vendors, insureds, and experts.
• Review and compile facts, policy, and technical reports, analyze estimates, value of claims, and negotiate/settle claims accordingly.
• Advise and counsel customers on claim status, providing prompt and exemplary customer service while keeping related parties informed of the claims status.
• Complete all correspondence in a time-efficient/effective manner including the creation of Critical Path, Proof of Loss, and reservation of rights letters.
• Recognize questionable claims, subrogation, and risk opportunities.
• Review case law to determine liability.
• Meet Property team performance expectations set individually and contribute to team success.
• Adhere to and support policies surrounding attendance.

What you’ll bring:

• 5+ years of property claims experience.
• Minimum of 3 years experience handling first-party commercial claims including but not limited to building owner/tenant, business income, stock, cargo, builder's risk, crime, and equipment claims for a wide variety of industries.
• CIP or FCIP and other industry designations preferred.
• Ability to work in a fast-paced environment to support customer demand.
• High level of comfort dealing directly with key commercial clients and brokers on all claim-related issues.
• Computer proficiency; Excel, Word, PowerPoint, Outlook, Guidewire.
• High level of prioritization and organization skills.
• Critical thinking skills and coordination with all stakeholders to ensure the best outcomes.
• Hardworking and self-motivated problem-solver.
• Excellent oral and written communication skills.
• Licenses for claims adjusting in any provinces (not a requirement but a big asset).
• Assist and support during high volume catastrophes as needed (Evenings and Weekends).

Must be able to work rotating shifts during the hours of 7:00 AM to 8:00 PM Monday to Friday, and have flexibility to work some Saturdays only if needed.

What you’ll get:

• Individual salary is determined by factors such as job-related knowledge, skills, and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding career development opportunities.
• Support for your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.
• Hybrid flexible work model.

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.