Field Service Technician (Production)

General Information

City: Montréal

State/Province: Quebec

Country: Canada

Department: TECHNICAL_SERVICE_ENGINEERING

Date: Thursday, February 6, 2025

Working time: Full-time

Ref#: 20034792

Job Level: Individual Contributor

Job Type: Experienced

Job Field: TECHNICAL_SERVICE_ENGINEERING

Seniority Level: Entry Level

Currency: CAD - Canada - CA

Annual Base Salary Minimum: 34,980

Annual Base Salary Maximum: 69,960

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits. Please visit Xerox Careers for more information. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional Production Service Technicians to delight our customers.

PRIMARY RESPONSIBILITIES:

• Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's SLA agreement to manage customer relations and optimize customer satisfaction.
• Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.
• Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
• Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices.

SKILLS AND QUALIFICATIONS:

• Senior Electromechanical experience: including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
• Superior time management skills and RELIABILITY: Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• Valid driver's license, appropriate insurance coverage, and a clean driving history: A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the: ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority, especially around electrical components.

Here’s what success looks like in the first 60 days:

• Comprehensive understanding of our company and customer service culture.
• Clear expectations in reference to call load, territory alignment and client satisfaction.
• Thorough knowledge base of the equipment and inventory needs to support your territory.
• Actively and correctly completing service calls independently.

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