Customer Service Project Manager, Mobile Engine Services Americas (YYC) - Hybrid Model (remotel[...]

Take your career to new heights with Lufthansa Technik Canada!

Join our team and be at the forefront of delivering Mobile Engine Services across the Americas.

If you're driven, innovative, and ready to contribute to something extraordinary, this is your opportunity to elevate your career and be part of something truly game-changing! Apply now!

Tasks

Your tasks as Customer Service Project Manager, Mobile Engine Services Americas (YYC) may include, among others:

• Acceptance and coordination of customer inquiries
• Develop, issue, and negotiate proposals, including coordination with MES product lines
• Negotiate and conclude single contracts
• All customer communication, engine shipment management
• Prepare Engine inductions and/or field interventions for On-Wing and On-Site activities
• Coordination of induction dates and field team events
• Preparation of cost estimates
• Check and coordinate work scope with customer supported by engineering
• Internal order management into MES repair stations
• Open, control, and close Repair Orders for MES Repair Stations
• Event status monitoring and reporting towards customer
• Clarification and coordination of technical and commercial issues
• Analysis calculation of event profits/losses

* All other duties as assigned or required

Requirements

To excel in this role, you will need a combination of the following qualifications:

• High school diploma/GED required
• Bachelor’s degree required
• Master’s degree desirable
• Minimum 3 years of successful high level technical Customer Services track record required
• Customer Service experience in a technical environment required
• Experience in aircraft gas turbine engines is a plus
• Fluency in English language required
• German and other language desirable
• Knowledge of LH Group capability, procedures, EDP systems and processes of advantage desirable
• MS Office and SAP as user
• Excellent communication skills
• Excellent customer service
• Excellent reliability
• Excellent responsibility
• Responsible of costs and revenue
• Willingness to travel
• Manage constant time pressure
• Manage high stress levels
• Must possess permit to work in Canada

* CV/Resume required

* Company may provide relocation assistance

About Lufthansa Technik Canada, Inc.

Lufthansa Technik Canada, based in Calgary, Alberta, is the Engine Center of Excellence for the LEAP-1B in Canada for the Lufthansa Technik Group. As part of the global Mobile Engine Services (MES) network, we offer specialized repairs and maintenance both in-shop, on-site and on-wing for customers worldwide. With our state of the art Shop and Test Cell we set the benchmark regarding modern shop environments. As a member of the Lufthansa Technik Group, Lufthansa Technik Canada stands out as a top employer in Canada, offering a strong benefits package tailored to our region, competitive wages, best-in-class training, and the opportunity to work and train with a global team.