Account Manager, Ontario Region | Gestionnaire de compte, région de l'ontario

Nada Holdings, Inc.
Ontario
CAD 60,000 - 80,000
Job description

Esri Canada has an exciting opportunity for a Greater Toronto Area-based Account Manager to support customer success and our growth efforts within the Ontario Region. Join our growing team and apply your industry knowledge to help our customers solve business challenges with Esri products and solutions. An energetic and driven professional is needed to support business development activities and focus on selling GIS solutions including software, professional services, and training. The focus of this role will be to work closely with electric utilities and law enforcement agencies in Ontario.

About us:

Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of mapping and spatial analytics.

If you are passionate about making an impact in an organization that’s committed to creating a sustainable future, consider joining our team!

A Day in the Life of an Account Manager at Esri Canada:

  • Execute account management strategies designed to facilitate the implementation of business relevant solutions within a portfolio of targeted accounts.
  • Develop and drive new accounts and expand existing accounts by selling software, services, enterprise agreements and protecting maintenance.
  • Work closely with the Region’s consulting practice to respond to RFP’s and ensure successful implementation of our technology.
  • Leverage industry knowledge and customer relationships to understand complex customer requirements on both a business and technical level.
  • Conceptualize automation and improvements with Esri Canada Solutions.
  • Work closely with electric utilities and law enforcement organizations to position GIS-centric solutions to meet business needs.
  • Build and advance relationships with clients based on trust and respect.
  • Collaborate with internal departments to facilitate client need fulfillment.
  • Collect and analyze data to learn more about customers business needs and priorities.
  • Manage accurate and timely upkeep of Account and Opportunity related information in Salesforce to provide a monthly sales forecast and to project opportunities to year end.
  • Maintain knowledge of company and key partner solutions including professional services offerings.
  • Communicate effectively with internal and external personnel at all levels, always representing the company in a professional manner.
  • Resolve complaints and prevent additional issues by helping to improve processes.
  • Continually contribute to the profitability of the company and ongoing business operations by initiating, recommending, and implementing continuous improvement strategies and initiatives.
  • Conduct any general duties, specific projects and responsibilities as assigned or required by the Regional Director and District Manager in a timely and professional manner.

What you bring to the team:

  • University Degree or College Diploma.
  • Minimum 5 years’ experience in a B2B sales or business development role working with utilities and/or law enforcement organizations.
  • Sound understanding of enterprise GIS use cases.
  • Ability to work in a collaborative manner with all teams involved in delivering customer success.
  • Experience creating business relationships and establishing yourself as a trusted advisor with customers.
  • Must be able to travel locally to meet with the customers as required.

Bonus points for this position:

  • Strong communication skills (verbal and written), including excellent active listening skills.
  • Proven track record utilizing a Customer Centric Sales Methodology.
  • Excellent presentation skills.
  • Resourceful, analytical, adaptable, and well organized with the ability to build rapport with customers.
  • Interpersonal skills / relationship building.
  • Customer focused.
  • Analytical and problem-solving ability.
  • Strong negotiation skills.
  • Self-motivated.
  • Strong multitasking skills.
  • Experience working for a utility company or law enforcement agency.

What Esri Canada offers you:

  • We prioritize our employees’ well-being and work-life balance. Our benefits include:
  • Work from Home or hybrid work.
  • Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
  • 3 weeks of paid annual vacation, increasing with years of service.
  • 50 hours of Paid-Time Off (PTO) for personal needs.
  • 32 hours of Summer Days.
  • Winter holiday office closure.
  • Comprehensive health benefits plan.
  • RRSP match increasing with years of service.
  • Training and development programs for professional growth.
  • Company perks including discounts on gym memberships, technology purchases and more.
  • Company-sponsored events and social activities.
  • Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.

How to apply:

Ready to join our amazing team? Submit your resume today!

Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, a stable work environment, and an outstanding benefits package with ample vacation time. Esri Canada values employment equity and will provide accommodations upon request at any stage of the hiring process.

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