Remote Benefits Specialist

Do you have a passion for helping others and a talent for finding creative solutions to challenges? Are you a strong communicator in English who thrives in a dynamic, fast-paced environment? If so, we have an exciting opportunity tailored just for you!

As a Customer Relations Specialist, you will be the first point of contact, assisting clients with their inquiries and delivering top-notch customer service. This opportunity offers professional growth and a chance to be part of a supportive team environment.

Hours of Operation:

Monday to Friday, 6:30 AM - 8:00 PM EST (Must be flexible to work 8-hour shifts within this timeframe).

Location:

Hybrid (1-2 days in office) in Regina, Saskatchewan.

Salary: $46,000 Annual

Advantages:

• Full-time hours.
• Paid 20-day training program, followed by 2–3 weeks of mentorship.
• Three paid personal days and paid vacation.
• Pension plan.
• Option to participate in the Share Ownership Program.
• Bonus plan based on individual performance.
• Annual education reimbursement program of $2,000.
• A supportive and dynamic team environment.

Responsibilities:

• Effectively troubleshooting and resolving telephone and email inquiries using various systems and tools in a timely fashion.
• Providing accurate and courteous responses to existing and new members while maintaining exceptional customer service standards.
• Actively participating in ongoing learning opportunities to enhance skills and knowledge.
• Collaborating with team members to ensure consistent service excellence.

Qualifications:

• Exceptional English communication skills (both verbal and written).
• Ability to work on-site in Regina for two days.
• Proficient in Microsoft Office with the capacity to quickly adapt to multiple computer systems, including Windows-based platforms and others.
• A demonstrated ability to solve problems through investigation and make timely decisions.
• Minimum of a High School diploma (or equivalent).
• Strong multitasking and computer skills.
• Previous customer service or call center experience is required.
• The ability to work under pressure and adapt to changing priorities.

We sincerely appreciate your interest in this role and thank you for taking the time to apply. We look forward to reviewing your application!