Student, Application Support (Summer 2025)

Student, Application Support (Summer 2025)

Job Category: IT Deployment & Support

Requisition Number: STUDE004877

Posted: December 9, 2024

Location: National Capital Region, 41 Rue Victoria, Gatineau, QC J8X 2A1, CAN

Company Overview

Brookfield Renewable is one of the core businesses under Brookfield Asset Management, one of the world’s leading alternative asset managers. Brookfield Renewable is one of the world’s largest owners, operators, and developers of renewable power, with $72 billion of power assets under management.

Join our Team!

At Brookfield Renewable, we attract and retain high-performing individuals who are interested in making an impact, driving meaningful change, and being part of a fast-paced and collaborative environment.

About the Role

The Business Applications group is looking for a student full-time for the Summer 2025 coop term. The student’s primary responsibilities will be focused on supporting various business applications to resolve incidents, service requests, or problems.

Key Responsibilities

• Provide support for the company’s business applications over the phone, in person, by email, and/or using a connection tool to remote to user’s computers;
• Follow documented procedures to resolve incidents and requests;
• Record and analyze service calls and follow-up on them until problems are resolved using the incident management tool;
• Ensure security processing for access to business applications;
• Periodic queue management role with follow-ups on application registers and alerts;
• Document and maintain support operation procedures for policy control of the company.

Knowledge & Skills Required

• Currently enrolled in an accredited post-secondary program;
• Completed first year university or college studies in Computer Science or Programming;
• Strong planning, prioritizing, and time management skills;
• Action-oriented person who excels in a fast-paced environment with limited supervision;
• Analytical and strong problem-solving skills;
• Strong attention to detail;
• Excellent communication skills (verbal and written).

Note: This position requires the employee to be on-site for a minimum of 4 days to perform most effectively.

Working here, you will enjoy:

We thrive on the challenge to be our best and progressive thinking to keep growing. Our spaces are open, dynamic, and collaborative.