Care Co-ordinator / Receptionist (Medical & Retail)

You’re driven to make a difference in the lives of others, and organization is what drives you. Whether you’re kickstarting your career, or you’ve already got a few years of experience under your belt, you want to join a passionate team in an organization that truly changes lives.

If this sounds like what you’re looking for, we may have the perfect opportunity for you.

We’re BioPed Footcare, and we love to improve the life of our clients. With over 40 years’ experience and 65+ clinics across Canada, we are the leaders in lower limb and footcare. As part of our network of independent clinics, you will own your neighbourhood and be supported by 200+ peers nationally, sharing in information and knowledge to not only better serve your clients, but to help you grow in your own career.

Our clinics take a multidisciplinary approach to footcare and combine Pedorthists, Chiropodists and Footcare Nurses within this world class company. BioPed believes in continuous education, delivering an exceptional patient experience and a collaborative and positive culture.

Our mission is to empower people to live their lives to the fullest by helping them alleviate their foot pain. To continue to help our clients do more in life, work, and play, we’re looking for a Care Coordinator for our clinic.

About the Care Coordinator role:

As our Care Coordinator, you’ll be a critical pillar supporting our smooth operation, and the first face people see representing our clinic. You’ll have the opportunity to make lasting impacts on our clients every day as you engage with patients, manage patient flow and documentation, and support our clinical specialists treating clients.

In a typical day, you will:

1. Respond to internal and external requests for information and maintain and update records
2. Manage communication between physicians and clients
3. Work with external partners/suppliers as needed
4. Maintain our appointment booking system and triage client situations by gathering the necessary information to determine client needs
5. Engage with clients for follow-ups and serve walk-in customers for non-prescription products
6. Support our Soles4Souls clinic donations and shoe drives
7. Assist with conveying and following our COVID-19 protocols
8. Complete other administrative duties (e.g., office supply management, placing orders, processing payment, answering phones and inquiries, etc.)

To excel in this role, you’ll need to be high energy, eager to engage with our clients and someone with a bright and sunny disposition. You’ll also need to take initiative and ownership over your work. We don’t believe in micromanagement, so we’re looking for someone who can be proactive and identify what needs to be done without being told.

If you have a genuine passion for helping people, building strong relationships, and finding creative solutions to problems, you’ll fit right in with us.

About this opportunity with BioPed Footcare:

This is a full-time permanent position working daily out of our clinic.

You’ll be paid hourly for training then will earn a competitive salary commensurate with experience. You’ll be eligible for our health benefits, employee purchase plan, and paid attendance at our BioPed national conference. We also pay for uniforms/work gear, offer discounted personal footcare products, pay for certification courses/other continuing education, plus offer considerable opportunities for growth and advancement.

We are passionate about giving back to our community through our Soles4Souls program and our Do More campaign. Together with our clients, we have collected over 500,000 gently used shoes to distribute to people in need here in Canada and in developing countries and have helped to empower people out of poverty.

Our collaborative, approachable, and eager to help team leads with integrity and takes a practical approach to client care. We have a genuine passion for helping people Do More and live pain-free – whether that means getting through a day of work without limitations, chasing after their grandchildren, or running a marathon.

If this sounds like the kind of company you want to build a career with, we can’t wait to meet you.

Qualifications:

Here’s what we’re looking for:

1. A strong technical aptitude and the ability to learn new computer programs quickly
2. Experience with Microsoft Office suite (Outlook, Word, Excel, etc.)
3. Excellent communication (verbal and written) and strong organizational skills
4. A team player who has initiative, is reliable and detail-oriented

And here’s what would be an asset:

1. Experience working in a clinical retail setting or retail management, leadership, or supervisory role
2. Experience with sales in any industry
3. Direct experience with customer/client interaction and communication

The ideal candidate is someone with outstanding communication skills, who strives for excellent customer service, is courteous and prompt, professional and friendly, and enjoys working with a variety of people.

Hours: Full time salary based on 40 hours/week

Compensation: Group benefits, monthly sales bonuses, courses, training and relevant conference fees paid

RESPONSIBILITIES INCLUDE:

• Answer incoming calls, scheduling & confirming appointments
• Maintain current physician database
• Client correspondence, patient education & retail sales
• Insurance company / third party correspondence
• Providing quotes, invoicing clients, processing payments
• Manage and follow up on accounts receivable
• Balances weekly sales totals and deposits to bank (car required)
• Accounting, entering vendor invoices, petty cash, reporting
• Inventory management, ordering items, retail merchandising
• Event planning, preparing marketing collateral, tracking referrals
• Office cleaning and general appearance of the retail area daily
• Producing, filing and maintaining order of files
• Processing mail and courier deliveries
• Selling footwear, OTC Foot beds and foot care accessories (specific training for compression and bracing sales)

Job Types: Full-time, Part-time, Permanent

Pay: $40,000.00-$45,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

Ability to commute/relocate:

• Barrie, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person