Customer Service Representative

If you are looking for a new career where you can get coaching and training for a job that’s in demand, we are looking for you!

Apply today to join the team at Mr. Rooter Plumbing. We are looking for the best people to join our team.

You may have never thought about customer service as a career, but it’s a job that pays extremely well! Plumbing is very important service work that’s always needed, even in times of economic uncertainty. As a customer service representative, you’ll be doing something that matters!

At Mr. Rooter Plumbing, you don’t need prior customer service experience or college degrees to join our team. (But if you have some, that’s a plus!)

We’ll teach you everything you need to know to get started in a career in this industry.

Plus, you’ll be on a career path for more advanced customer services skills and credentials that will give you future job security and an opportunity to grow your income. That’s why this is the best customer service representative job on the planet!

How to Know if You Are a Good Fit for this Office Professional Position

This customer service representative job isn’t for everyone. It can be hard work, but if you like a challenge, solving problems and helping people, keep reading:

• You like interacting with people. You’ll be the first point of customer interaction with our company, reassuring the homeowner, solving problems and saving the day.
• You like working in a collaborative environment. After your initial training, you’ll work with management and dispatchers delivering a first-class customer experience to homeowners.
• You are patient and persistent. You like figuring things out and don’t get frustrated easily.
• You like working with technology. You’ll need to be comfortable using a variety of different digital technology and software applications.
• You aren’t afraid of a challenge. You’ll apply creative solutions to complex problems.
• You like working with a team. You will be key in maintaining a sound, positive work environment.

You appreciate a great coach. At Mr. Rooter Plumbing, we give our employees the training and coaching they need every day.

Here’s What You’ll Be Responsible For

Initially, you’ll team up with a more experienced customer service representative to train on the knowledge and skills you’ll need to perform. Once you are up to speed, you’ll be the first point of contact in providing an excellent experience for our customers.

You’ll provide crucial services for our customers’ homes and families. Here are the things you’ll be responsible for:

• Communicating with the Managers and Service Professionals - You’ll interact daily with management and the dispatcher to synchronize activities.
• You are highly adaptable to a dynamic environment.
• Following Our Mr. Rooter Plumbing Process - You’ll follow our proven process, from greeting the customer to closing out the service job.

How We Measure Success at Mr. Rooter Plumbing

The team is collaborative and competitive here at Mr. Rooter Plumbing and we keep our eyes on the numbers to ensure everyone wins.

• Offering and Delivering Solutions - We educate our customers thoroughly.
• Quality Workmanship - We make sure we get it done right, the first time.
• Operating Efficiently - We stay productive with our time.
• High Customer Satisfaction - We collect customer feedback through surveys.

Job Requirements

The following are the minimum requirements to be considered for this position:

• Computer Experience.
• Pleasant Phone Manner.
• Positive Attitude.
• Must be Reliable.

How We Take Care of Our Team Members

• Paid Training - We make sure that you have the knowledge and skills to grow in your career.
• Computer and Software - We use state-of-the-art technology and software.
• RRSP Match Program.
• Flexible Schedule.

The starting pay range for this position is $20.00 - 22.00 per hour, depending on your level of experience.

If you’re ready to join our talented & enthusiastic team that shows up ready to crush goals, it is time to take the next step! APPLY TODAY