Food & Beverage Training and Development Manager Fairmont Jasper Park Lodge

Food & Beverage Training and Development Manager - Fairmont Jasper Park Lodge

Fairmont Jasper Park Lodge is a premier year-round resort offering exceptional outdoor adventures for both guests and colleagues. Jasper is a haven for nature lovers and adventure enthusiasts, surrounded by the majestic Canadian Rockies and breathtaking landscapes.

Job Description
Reporting to the Director, Food and Beverage, this position is responsible for supporting our mission to Turn Moments into Memories. The F&B Training Manager will oversee all F&B training and development.

1. Ensure that all learning activities support Accor philosophy of creating an environment where each and every member of the team is recognized as talent and feels valued for their contribution.
2. Assess each department’s training & development programs and provide feedback to ensure a common direction toward the F&B goals and Hotel’s vision is being realized.
3. Conduct various training courses for restaurants (i.e. Suggestive Selling, Product Training, Service Standards etc).
4. Maintain a database of proserve for all of the F&B division.
5. Actively participate in all Food and Beverage Recruitment Initiatives.
6. Keep staffing forecasting up to date in accordance with budget and Watson standards.
7. Develop standardized questions for each role within the division.
8. Participate in recruitment meetings to ensure correct information is communicated effectively.
9. Co-ordinate the actions of the Food and Beverage leaders and team in the elements of the Talent Journey including but not limited to, Recruitment & Selection, Induction & Onboarding, Performance Management & Feedback, Learning & Development, Talent Potential Identification, Career Management, Culture Diversity & Inclusion, Policies & Procedures, Corporate Social Responsibility and Satisfaction & Engagement.
10. Conduct annual training and development needs assessments.
11. Develop training and development programs and objectives.
12. Focus on training and auditing LQA standards with leaders and colleagues.
13. Develop and maintain division communications such as internal bulletin boards and emails to ensure colleagues have knowledge of training and development events and resources.
14. Conduct follow-up studies of all completed training to evaluate and measure results.
15. Other job related tasks as needed.

Qualifications
Your experience and skills include:

1. Three years’ experience in hotel Food and Beverage operation – luxury property preferred.
2. Demonstrate the ability to multi-task and handle assignments in a fast-paced, high-pressure work environment.
3. Ability to maintain the proper attitude to work with management, hourly associates, and outside contacts while working under pressure, meeting deadlines.
4. Possess excellent working knowledge of computer software programs to include Microsoft Office (Word, Excel and PowerPoint).

Job Perks & Benefits:
Subsidized staff accommodation provided.
Complimentary meal in our staff cafeteria each shift.
Access to Employee Travel Program.
Discounts on hotel Food & Beverage, Spa and Golf Memberships.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge.