Night Audit

JOB REQUIREMENTS:

• Excellent customer service.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to respond quickly in a dynamic and changing environment
• Strong communication skills
• Strong computer knowledge (experience with Opera is an asset)
• Able to work both independently and a team environment
• Knowledge of Calgary, the tourist attractions
• Able to effectively communicate both verbally and in writing
• Class 5 Driving License is required

DUTIES:

• Check guests in, issue room keys, provide information on hotel services and room location
• Ensure valid identification is taken from guests at check-in
• Answer phones in a prompt and courteous manner
• Up-sell rooms where possible to maximize hotel revenue
• Answer all guest calls, messages, requests, questions or concerns
• Record guest preferences in the PMS system
• Check guests out, including resolving any late or disputed charges
• Accurately process all guest transactions using established procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring
• Take action to solve guest problems/complaints using appropriate service recovery guidelines
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior
• Must be available to work flexible shifts and weekends
• Drive the shuttle

Job Summary:

The Night Auditor will be responsible for conducting a nightly audit, balancing, preparation of various nightly reports. They are required to work through the night shift on the front desk.

• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Answer enquiries regarding hotel services by email
• Present statements of charges to departing guests and receive payment.
• Post all daily room and outstanding charges.
• Maintain a high standard of personal hygiene and appearance.
• Drive the shuttle

Job Type: Full-time

Salary: $16.00-$17.00 per hour

Job Types: Part-time, Permanent

Pay: $16.00-$17.00 per hour

Schedule:

• 8 hour shift
• Every Weekend
• Night shift
• Weekends as needed

Experience:

• customer service: 1 year (preferred)

Work Location: In person