Director of Information Technology

As the Head of IT, you will oversee the technology infrastructure, e-commerce platforms, and digital initiatives that drive organization’s operations and customer experience. Reporting directly to the CFO, you will play a key role in shaping and implementing the company’s IT strategy to support our growth in both retail and e-commerce. You will lead a dedicated team, manage key vendor relationships, and ensure robust cybersecurity and operational efficiency.

Key Responsibilities:

Strategic Leadership:

• Develop and implement the IT strategy aligned with business goals, focusing on e-commerce, digital transformation, and operational scalability.
• Lead IT projects that support business growth, improve customer engagement, and enhance team productivity.
• Identify and evaluate new technologies to keep the company competitive in the retail industry.

ERP Reimplementation:

• Lead the end-to-end reimplementation of the company’s ERP system to improve efficiency, scalability, and data accuracy across operations.
• Collaborate with key stakeholders and the external System Integration partners to define project requirements, timelines, and deliverables.
• Ensure a seamless transition with minimal disruption to business operations and provide post-implementation support and optimization.

Technology Management:

• Oversee and maintain the company’s digital and in-store systems, including point-of-sale (POS) systems, ERP, CRM, and e-commerce platforms.
• Ensure consistent performance, security, and high availability for all company tech assets and platforms.
• Manage IT budgets, forecasts, and cost-effectiveness.
• Establish a Disaster Recovery program.

Vendor Relationship Management:

• Build and maintain strong relationships with key technology vendors and service providers to ensure high-quality and cost-effective solutions.
• Negotiate contracts, manage vendor performance, and ensure compliance with service level agreements (SLAs).
• Regularly assess vendor partnerships to ensure they align with company goals and support strategic objectives.

Cybersecurity & Compliance:

• Manage cybersecurity infrastructure and policies to stay up to date with best practices, protecting customer data and company information.
• Ensure compliance with data protection regulations (e.g., PCI, GDPR, CCPA) and industry standards.

Team Development:

• Build and manage a high-performing IT team, fostering a collaborative and innovative culture.
• Oversee training and professional development to keep the team up-to-date with technology trends and skills.

Stakeholder Collaboration:

• Collaborate with cross-functional leaders (e.g., Finance, Marketing, Operations, Planning) to align IT initiatives with company objectives.
• Chair the IT Steering Committee which is comprised of CEO, CFO, and other members of the Executive team.
• Manage relationships with external vendors and service providers to ensure efficient and effective technology solutions.

Qualifications and Experience:

• Strong leadership and management skills, with the ability to inspire and motivate a team. Previous experience in building a high performing organization and team.
• Excellent communication and interpersonal skills, with the ability to effectively establish trustworthy relationships with technical and non-technical stakeholders.
• Proven track record of developing and implementing successful technology strategies that drive business value. Ability to lead change management efforts for technology initiatives.
• Experience with retail technologies (POS systems, ERP, e-commerce platforms) and digital transformation.
• Detailed understanding of cybersecurity, data privacy, and regulatory compliance.
• Strong business acumen, with the ability to understand and align technology initiatives with business goals and objectives.
• Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Preference for certifications in one or more of the following: ITIL, TOGAF, SAFe, CISSP.
• 8+ years of experience in IT, with at least 3 years in a leadership role, preferably in retail or e-commerce.

Candidates must be eligible to work in Canada.